Job Information
CITY OF FRESNO SENIOR CUSTOMER SERVICES CLERK in Fresno, California
**[SENIOR CUSTOMER SERVICES CLERK
*[SALARY: $4,188 - $5,019/month *[FILING DEADLINE: September 30, 2024
**[THE POSITION [The City of Fresno is offering an outstanding career opportunity for a customer service oriented professional experienced in handling a high volume of customer service transactions with attention to detail and a focus on resolving issues quickly while maintaining courtesy. Senior Customer Services Clerks perform responsible customer service, administrative and accounting clerical duties that include responding to and resolving complex customer service problems, entering and retrieving data, reviewing and processing applications, taking payments and providing lead direction and training to assigned staff.
[Current vacancies exist in the Department of Finance and Planning and Development. [Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. [If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.
**[THE REQUIREMENTS [Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list:
[Two (2) years as a Customer Services Clerk with the City of Fresno; or two (2) years of increasingly responsible full-time general customer service and financial record keeping and possession of a high school diploma or GED and completion of nine (9) units in accounting, mathematics, or related coursework.
[Applicants must attach a copy of their diploma and/or transcripts directly to the on-line application for verification of requirements. Applications lacking the attachment may be rejected.
**[ADDITIONAL REQUIREMENTS [Eligibles certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno.
[Possession of a valid California Driver's License is required at time of appointment and must be maintained throughout time of employment. Candidates considered for hire must provide proof of a valid driver's license and current copy of their driving record.
[Bilingual abilities may be required to meet community and operational needs.
**[THE EXAMINATION PROCESS [The examination process may consist of the following:
Written Examination - 100%: The written examination may be conducted online and is designed to assess a candidate's knowledge of financial recordkeeping procedures, basic mathematical procedures and calculations, skill to operate modern office equipment including a computer, ability to establish and maintain effective working relationships, provide lead direction and other subject matter designed to test the knowledge, skills and abilities of a Senior Customer Services Clerk. [Candidate must achieve a passing score on the Written Examination to qualify for placement on the eligible list.
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