Job Information
TEKsystems IT Support Specialist in Fresno, California
Description:
IT Support Specialist (Mac and PC)
The person filling this role will operate at the front lines of IT. You will rotate between HQ Help Desk, Stand Deployment, and Support. You will assist the team in supporting tier 1 and 2 IT operations. You will work closely with our infrastructure team to ensure the ongoing reliability of technology. This will require the knowledge of desktop operating systems (Mac and PC), basic network operation, point of sales systems (POS), current equipment and technologies, recovery procedures, and system performance. You will be responsible for modeling and acting in accordance with Fresno’s guiding principles and best of all, you will be a part of an awesome family and work with people who love what they do!
● Support positive morale of the team and help ensure a collaborative team
● Be an expert in the operations of the company, thoroughly understanding the role of the various types of technology in use
● Guide the implementation process for technology at new stands, through all of its phases, serving as the point of contact for franchisees, managers, and contractors for the duration of the project
● Regularly strive to equip franchisees, managers, etc. with the perfect tools for their jobs
● Continually research new technology, finding workarounds for nontraditional stores and/or proposing improvements to the standard store set up, as needed
● Company-Owned Stand Deployment
● Serve as (IT) for new stand deployments
● Procure and configure equipment in accordance with current standards
● Maintain inventory of necessary stand equipment; including but not limited to walkie talkies/ headsets/iPads/iPad cases and more. Devices should be monitored to ensure they are ready to go at any given time.
● Maintain inventory of managed iPads in JAMF
● Guide, assist and train Regionals in repairs of specific stand equipment
● Recommend and develop employee training as needed including but not limited to troubleshooting videos and more
● Manage all IT Related Assets as well as update work orders for existing and new stands
● Well versed in JAMF (mobile device management) to create and update profiles for iPads
● Work closely with SONOS Stereo Equipment; being well versed in SONOS as well as maintaining ongoing knowledge of SONOS equipment
● Create and manage user accounts
● Test network performance, remotely, once configured
● Support all company events with necessary technical equipment and set-up on established timelines
● Stand Technology Review/Development
● Test equipment in stands and analyze test data and employee feedback prior to widespread deployment
● Implement cases/mounts that enhance the utility and extend the lives of hardware devices
● Constant communication with franchisees, managers, etc. concerning technology performance
● Partner with Business R&D Team and vendors/manufacturers to create custom solutions as needed
● Maintain organization with IT parts and equipment
● Maintain the cleanliness and fulfillment of all IT Related items as needed; monitoring regularly to prevent failure in devices
● Maintain warranty repairs and track returns
● Respond to incoming requests, during business hours, within 2 hours
Additional Skills & Qualifications:
Day to Day duties:
Typically the first step would be to check UP Keep for any new work orders.
Organize all the spreadsheets
Make sure upkeep matches what the stands have
Clean the IT equipment in the stands (bi monthly)
Make sure all IT Parts are correct in upkeep versus actual inventory
Go through and make sure all devices at HQ are good to go to the stands
Warranty or replace all back up items
Organize all parts and equipment better so it's in 1 location easy to find (like a grocery store)
Install Wi-Fi plugs for all devices that need restarting regularly.
Make sure all IT Assets are labeled at the stands and assigned to the correct stand
Go through and make sure all stands get their tech boxes cleaned regularly, that has been a cause for failures in devices. (that's a bi monthly cleaning)
We need someone to go through all the assets for iPads and make sure that the information is correct
Make sure all walkie talkies are in upkeep as assets
With JAMF we would like to have someone learn it in depth to make sure we are maximizing its potential
We also want to be able to have the iPads in JAMF as well as log into a stand Apple ID
Someone to make all the videos for troubleshooting to have the stands/regionals/managers become more independent and when it comes to issues they can let us know what is needed and limit upkeep work orders that aren't necessary (printer issues/ xenial IT issues/ etc.)
Make upkeep work orders and exchanges cleaner and clearer
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.