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Job Description

Position Summary:

The IT Security Analyst plays a pivotal role in ensuring customers have accurate information before and after the sale. This role is responsible for working with LSG (Life Sciences Group) product management, service & support colleagues, and commercial teams to address customer IT security concerns when purchasing Thermo Fisher analytical instrumentation. This role combines customer-facing interactions with standard business analysis duties, focusing on quality, information security, and compliance in a regulated environment. The ideal candidate will have outstanding research, writing, and presentation skills, a desire to tackle complex problems and strive to complete assignments timely with minimal oversight.

What Will You Do?

Key Position Responsibilities:

• Serve as the main point of contact for customer security questionnaires working with data privacy, legal, product management, quality, sales, and corporate information security teams.

• Conduct thorough research using various repositories to ensure the accuracy and completeness of data concerning the security and functionality of our instruments and software.

• Manage communications with customers, explaining questionnaire findings clearly and providing necessary follow-ups.

• Escalate issues to appropriate teams to ensure prompt response to customers’ questionnaires.

• Maintain comprehensive documentation for audits, customer inquiries, and regulatory compliance.

• Apply a consultative approach with customers to understand their strategy and develop solutions to address their issues.

• Deliver exceptional customer service by meeting customer needs promptly and effectively

• Monitor and adhere to departmental KPIs to ensure performance targets are met and aligned with the strategic objectives.

• Keep abreast of the latest security threats and trends affecting the industry to ensure our defenses are always one step ahead.

• Contribute ideas for new security processes or innovative solutions that improve efficiency and effectiveness.

How You Will Get Here

Minimum Education, Experience

• A bachelor’s Degree in Information Technology, Computer Science, Cybersecurity, Business Management, Information Security, or a related field is required. Equivalent work experience is accepted.

• At least 6years experience in IT roles with a background in IT network protocols and cybersecurity regulations, preferably in a medium to large company environment.

• Experience working in highly regulated environments; knowledge of Good Manufacturing Practices (GMP or GxP) and Computer Systems Validation (CSV) is preferred.

Knowledge, Skills, Abilities

• Strong proficiency in security layers and standards, including firewalls, intrusion detection systems, anti-virus software, data encryption, and other industry-standard techniques and practices preferred.

• Demonstrated customer service mentality and the ability to handle sensitive information with discretion.

• Demonstrated ability to collaborate with IT and non-IT personnel to explain complex security measures, legal, technical and compliance topics in an understandable manner and to drive cross-functional projects to successful outcomes.

• General understanding of cybersecurity technologies and controls with the ability to bridge the gap between regulatory and technical concepts    

• Strong analytical and problem-solving skills, with the ability to manage projects from inception to completion.

• Superior written and verbal communication, along with strong team-building capabilities.

• Excellent organizational and time management skills with attention to detail.

• Ability to deal with ambiguity and the corresponding capacity to make decisions or recommendations based on potentially incomplete information.

• Ability to work effectively in a matrixed organization and drive resolution of issues by bringing teams together – both internally and externally.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

Compensation and Benefits

The salary range estimated for this position based in Maryland is $103,100.00–$171,900.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.