Job Information
Heartly House, Inc. Service Coordinator - Shelter in FREDERICK, Maryland
**SERVICE COORDINATOR - SHELTER
This is a full-time (35 hours/week), benefited position that reports directly to the Residential Services Director. Shifts are a combination of day times and evenings on Monday-Friday from 8am-3:30pm and 2:30-10pm.
AREA OF RESPONSIBILITIES
- Provides service coordination to clients residing in Heartly House shelter and housing programs and clients receiving services through other agency departments
- Provides shelter coverage and direct client services during isolated shifts including evenings and weekends to ensure availability to clients
- Conducts client screening, intake, and needs assessment for residential programs. Teams with Residential Services Director or Lead Service Coordinator on eligibility as needed.
- Develops, implements, updates, and evaluates individual client service plans on an ongoing basis
- Regularly and frequently monitors and assesses clients in achieving their goals
- Assists clients with information/referrals to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
- Advocates on behalf of clients to ensure access to service resources outside of Heartly House
- Enforces program policies and procedures
- Provides crisis intervention to residential clients
- Mediates conflicts between residential clients
- Assists with inventory and management of food, shelter supplies, and donations
- Keeps accurate case and financial records
- Assists with preparation of grant applications, statistical, and narrative program reports for residential programs as directed
- Maintains client confidentiality at all times
- Maintains shelter security at all times
- Meets with Residential Services Director regularly for supervision as directed
- Attends Heartly House staff and departmental meetings as employment schedule permits
- Adheres to all Heartly House philosophies, policies, and procedures
- Other duties as assigned by Residential Services Director and/or Executive Director
EDUCATION AND EXPERIENCE
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