Job Information
Heartly House, Inc. Lead Service Coordinator in FREDERICK, Maryland
**LEAD SERVICE COORDINATOR
This is an exempt, full-time position that reports directly to the Residential Services Director.
AREAS OF RESPONSIBILITIES
Assists the Residential Services Director with implementing all trauma-informed shelter, housing, and service coordination programs and services
Provides on-call teaming about emergency client needs and requests for services to residential staff and substitutes on a rotating schedule with the Residential Services Director
Assists the Residential Services Director with preparation of grant applications and statistical and narrative program reports for residential programs
Assists the Residential Services Director with inventory and management of food, supplies, and donations and makes recommendations for needed items
Provides service coordination to clients in Heartly House shelter and housing programs and clients receiving services through other agency departments, as directed
Provides shelter coverage and direct client services during isolated shifts including evenings and/or weekends to ensure availability to clients
Conducts client screening, intake, and needs assessment for Heartly House residential programs
Develops, implements, updates, and evaluates individual client service plans on an ongoing basis
Assists clients with information/referrals to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment
Advocates on behalf of clients to ensure access to service resources outside of Heartly House
Enforces program policies and procedures
Provides crisis intervention to residential clients
Mediates conflicts between residential clients
Conducts weekly house meetings and room inspections with shelter clients
Conducts housing unit inspections prior to move-in and during reevaluations with housing clients
Keeps accurate case and financial records
Maintains client confidentiality at all times
Maintains shelter security at all times
Meets with Residential Services Director regularly
Attends Heartly House staff and departmental meetings as employment schedule permits
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