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Berry Global CUSTOMER CARE REP- Remote in FRANKLIN, Massachusetts


About Berry

At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of over 40,000 global employees across more than 250 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information, visit our website , or connect with us on LinkedIn or Twitter.


The Customer Care Representative is the primary customer contact for all questions, concerns and issues. This position will interact with customers, internal and external, to provide support in response to inquiries. The Customer Care Representative is also responsible for processing orders timely and accurately, as well as, perform a variety of duties related to managing the customer experience. They monitor daily customer order reports and act on issues that may impact on time performance and service. Partnering with Sales and other functional areas will be necessary to grow relationships.

This is a remote position, must be comfortable working from home and have internet bandwith. The expected schedule is 8:30am-5:00pm EST.


  • Provide accurate and timely processing of all incoming calls, emails, and orders by successfully utilizing appropriate resources.

  • Serve as Liaison between Customer and Manufacturing plant.

  • Manage customer expectations and responsible for keeping the customer informed according to established department policies and procedures.

  • Determine and escalate service risks as needed.

  • Work directly with the Sales Department, Production Planning and Distribution Team to exceed customer expectations.

  • Communicate via phone calls and email with internal and external customers regarding customer needs, order activity, and inventory levels in a prompt manner.

  • Maintain an empathetic, positive and professional attitude when communicating.



  • College degree or relevant work experience required.

  • One-year customer care or related experience. Manufacturing a plus

  • Proficient in Microsoft 365 application and basic office equipment.

  • Strong attention to detail and record keeping skills.

  • Excellent organizational and time management skills.

  • Able to demonstrate vital thinking, problem solving and stress management skills.

  • Proficient in gathering, analyzing and interpreting information to determine conclusions and act accordingly.

  • Demonstrate ownership and accountability to daily tasks and issues.

  • Able to communicate professionally both verbally and in writing.

  • Experience in working with individuals from different, professional backgrounds.

  • Familiar with CRM systems and practices.

Compensation : $45,000-$55,000 Annually. Salary Non-Exempt F/T Remote anywhere within USA.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (


Job ID 2024-23060

Position Type Regular Full-Time

Category Customer Service

Location : Address 25 FORGE PARKWAY