Job Information
MSX International Customer Experience Analyst (m/f/d) in Frankfurt, Delaware
Customer Experience Analyst (m/f/d)
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Date:26 Apr 2024
Location: Frankfurt, BB, DE, 60314
Company: MSX INTERNATIONAL
Customer Experience Analyst (m/f/d)
Full-time
Frankfurt
Are you familiar with customer satisfaction and statistics?
MSX International has the job for you!
We are currently looking for a Customer Experience Analyst for a major European Automotive brand.
The Role
In this position, the Customer Experience Analyst will:
Support the required data interfaces
Ensure data preparation and transfer in accordance with the manufacturer's specifications
Create reports and presentations of the analysed data
Advise and propose improvements based on the analysed data
Support and assist the CEMD team (first level) in the Call Center
Support the creation of web manuals
Maintain the content of KuZu in the partner network
About you
Our ideal Customer Experience Analyst will have excellent problem solving and communication skills. The Customer Experience Analyst should have:
Knowledge of statistical analysis methods and data visualization techniques
Analytical way of thinking
Ability to work, plan and organize independently and responsibly
Full professional proficiency of written and spoken English and German (C1) Spanish language desirable
Customer and service orientated mindset
Good PC skills (Microsoft Office)
Ability to work in a team
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.
In joining MSX, you can enjoy:
28 days annual leave per year + bank holidays
Hybrid working model
Flexibility
Development opportunities at national and international level
Urban Sports possibility
Working pattern and location
40 hours / week
ANÜ – Arbeitsnehmerüberlassung
6-month fixed-term contract with the possibility of extension
Monday - Friday
Frankfurt
About MSX
With over 6000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Diagnostics & Repair Enhancement
Warranty and Repair Efficiency
Technical Information
Learning Solutions
Sales Performance
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Apply now »