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Job Description

As a skilled troubleshooter on a wide range of Data Centre environments and systems, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with an aim towards simplification.

You can execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Some travel will be involved.

This position involves working on a 24/7 shift rota system 365 days per year.

Employment for all candidates is contingent upon satisfactory background checks.

Requirements:

• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience

• Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered

• Min 3 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).

• Min 3 years experience in data centre M&E equipment

• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems

• Experience working in a mission-critical operations environment

• The position has a physical component requiring the ability to lift to 25Kg and may require working in cramped spaces or elevated locations

• Ability to speak confidently & and communicate clearly in a virtual environment

• Strong Adherence to process and being a process champion (including drafting new processes or challenging shortcomings in existing ones)

• Excellent communication skills (oral & and written) and ability to interact professionally with a diverse group of customers and staff

• Experience providing client-facing, direct customer support and service.

• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual

Required Data Centre experience:

• Thorough understanding of data centre design, including electrical and cooling plant & and operation thereof

• Airflow management (hot aisle, cold aisle, containment etc.)

• Rack, and stack equipment including commissioning of new racks

• Strong structured cabling skills on fibre & and copper (e.g looming, term & test)

Required systems & and hardware expertise:

• Systems administration (Linux and/or Windows Servers)

• Hardware repair, diagnosis & break/fix

• Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

• Base Operating System Installs and Configuration

• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Role Responsibilities and Requirements:

• Act as data centre SME liaison to other technical teams & and non-technical teams (e.g networking, computing, compliance, business operations)

• Understand internal customer problems and provide technical solutions in timely manner

• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software

• System board level repair and fault diagnosis to SLAs

• Planning & and commissioning new rack positions

• Involvement with the design & and commissioning of new whitespaces

• Structured cabling installation is a significant part of this position

• Keep up with the latest technologies and be apply to apply them appropriately

• Adherence to defined Health and safety processes at all times

• Working as part of a multi-disciplinary team without friction

At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone's voice is heard and valued that we’re inspired to go beyond what’s been done before. https://www.oracle.com/corporate/careers/diversity-inclusion/

We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.”

Career Level - IC2

Responsibilities

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools -- escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer