Job Information
South Middlesex Opportunity Council Division Director, Housing Assistance Program in Framingham, Massachusetts
Summary: As a member of SMOC’s Senior Management Team, this position is a key contributor in the development and achievement of the organization’s mission, strategic, and business objectives. Principally responsible for the overall design, implementation and successful administration of the Rental/Housing Assistance and Housing Consumer Education Center Programs (HCEC), this position is also responsible for meeting all program compliance and funding requirements across the operating center.
Why Work for SMOC?
Flexible schedule, work/life balance and a 35-hour work week.
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
Develop and maintain a skilled and knowledgeable management team capable of effectively collaborating with internal departments, external agencies and funding sources
Direct and evaluate all operations and staff functions of Rental Assistance Programs and the Housing Education Consumer Center.
Develop and implement up-to-date strategic plans that effectively serve clients, funding sources, internal customers, and communities, with a focus on communication that exceeds satisfactory customer service. Contribute to the agency’s efforts to affect local, state and federal policy to enhance the programs and organization’s success
Establish performance standards for each functional area within prescribed agency policy. Monitor staff achievement and compliance with the same
Develop department work plans, programs and staffing needs to ensure projects, grants and contracts goals and objectives are achieved
Develop department budgets and monitor performance to ensure performance targets are achieved
Manage and improve efficiencies by utilizing fiscal reports and controls
Monitor grant and contract reporting requirements for compliance
Review, monitor and adhere to program policies, staff training requirements, and program quality assurance and compliance expectations.
In partnership with SMOC’s CBO and Director of Operational Compliance, coordinate EFA program compliance tracking in order to meet quality assurance expectations.
Review program contract agreements for conformity to funding source policies, rules and regulations.
Partner with program compliance director to generate/update program guides and processes.
Monitor production and quality of performance for all grants and contracts, reporting as required to funding sources, SMOC’s Executive Management and Chief Executive Officer (CEO)
Initiate and maintain relationships with funding sources
Participate with leadership in strategic planning and the development of program policy and objectives
Proactively identify and inform the Chief Business Officer and/or CEO of any issues that may adversely affect the organization
Initiate, build, maintain, and reinforce positive and collaborative relationships with external providers, funders, and all service area representatives.
Provide guidance and leadership that promotes strong teamwork, partnership, and integration within the programs under this division, all SMOC programs, and all external providers.
Evaluate and provide timely feedback to staff on performance related matters. Assess and identify staff member’s strengths and developmental needs. Implement performance development plan to ensure the development and/or maintenance of skills necessary to achieve organizational and position specific requirements;
Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.
Knowledge and Skill Requirements:
Bachelor’s Degree in public administration, community development, urban planning, social services, a field related to the specific are of responsibility or equivalent experience.
5-7 years’ experience, preferably in a non-profit setting, in a responsible position in program or project management or contract administration
Knowledge of governmental regulations and budget compliance and reporting requirements
Above average communication skills both verbal and written
Ability to provide exceptional customer service to employees, Board of Directors and key stakeholders
Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and clients
Sound judgement and ability to take initiative
Strong computer skills, including proficiency in contemporary operating systems
Proficiency with Microsoft Office Suite
Obtain Nan McKay Executive Management Certification within one year
Organizational Relationship: Directly reports to Chief Business Officer. Direct reports of this position are the Directors of Federal Program Rental Assistance, Rental Assistance Tech & State Programs Director, Director, Housing Consumer Education. Indirect reports of this position are HQS Inspection Supervisor, Program Representative Supervisor, Billing Specialist, Project Based Voucher Program Specialist, Program Representative- State Programs, Relocation Specialist, Administrative Generalist, Fuel Assistance Generalists
Physical Requirements: Mobility to use office machines, sitting, standing, ability to lift archive boxes filled with files, able to climb stairs, bending and reaching.
Working Conditions: As part of the responsibilities of this position, the Division Director – Housing Assistance Programs will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace.
Monday-Friday ; 9am-5pm
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