Job Information
Total Security Solutions Construction Installation Manager in Fowlerville, Michigan
Summary:
This Installation Manager will play a key role in ensuring installations are completed in a timely and accurate manner as well as having a final touch on customer service and assuring the customer is satisfied.
Primary Responsibilities:
Leads team of traveling installers, field measure technician and scheduling coordinator.
Coordinate all installations, including schedules, mapping schedules, and routes to ensure customer requirements are met.
Maintain, organize, and file project and job paperwork.
Assist project managers with shipping logistics and job tracking.
Communicate tracking information for shipped jobs to customers.
Process invoices and PO’s for shippers and vendors.
Manage repairs
Manage subcontractors
Review schedules, work orders and invoices.
Review Installation reports and resolve any issues.
Occasional travel to job sites (up to 50%).
Customer Service
Fastpass administration
Responsible for managing installation trucks
DOT compliance
Competencies:
Communicate clearly and concisely with internal and external customers at all levels of the organization, using verbal and written distribution channels.
Optimizes organizational effectiveness and prioritizes workload, even with multiple interruptions.
Adjusts promptly and calmly to change, works well as part of a team, and remains calm under pressure. Maintains a collaborative work ethic and commitment to excellence in dealing with internal and external customers.
Required Qualifications:
3+ years’ experience scheduling projects of various sizes and complexities.
Construction experience helpful but not required.
Excellent interpersonal, time management, prioritization, and organizational skills
Excellent verbal communication and phone skills.
Detail-oriented and able to focus on multiple tasks at one time.
Comfortable with technology and willing to learn new systems.
Proficient with computers and Microsoft Office Suite.
Able to read maps and calculate drive time.
Special Position Requirements:
Travel required (up to 25%) as well as irregular schedule due to customer installation requirements.
Physical Requirements:
Communicate with others and exchange accurate information.
Operate a computer and other office machinery or equipment.
Ability to move about inside the office to access file cabinets or office machinery
Work Environment:
This job takes place in a professional office environment and routinely uses standard office equipment. Office employees are required to wear safety glasses, safety shoes, and a highly visible vest at all times in production areas and labs.
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