Campus Pride Jobs

Service Advisor

Full Time Regular

Fostoria

*SUMMARY:  *The purpose of this position is to initiate truck services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. This position will sustain the Mission and Motto and Food Safety and Quality Statement of the Mennel Milling Company. 

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PRIMARY WORK SHIFT: Works 1st shift and overtime as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES: *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodation. *

• Follow all food and personal safety rules and regulations in respect to GMP's, OSHA, HACCP, the Global Food Safety Initiative, the US FDA Food Safety Modernization Act as stated in the FS&Q Statement, and sanitation guidelines as set forth by the company as listed in Corporate Health, Safety & Environmental (HSE) and attend all required training sessions. Maintain the department/facility in an everyday audit ready condition.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles by insurance companies.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Determine payment type for customer, warranty, or other suppliers.
• Determine who needs to authorize the requested repairs and who to contact for approval of additional repairs.

• Other duties may be assigned.

   

*SUPERVISORY RESPONSIBILITIES: *This position has no supervisory duties.

QUALIFICATIONS:  *The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.  *

• A minimum of a High School Diploma or equivalent required; an Associate's Degree and ASE Certification is preferred.
• 5 years of technical and/or supervisory experience in the medium/heavy duty truck industry.
• A Class A CDL is preferred within 90 days of employment.
• The knowledge and understanding to communicate service maintenance requirements such as; oil change intervals, axle lube changes and required adjustments.

• Must be able to pass a background check and drug screening.

     

*LANGUAGE SKILLS:  *Ability to read and comprehend simple instructions, short correspondence, memos, procedures, and plans. Ability to write, complete checklists and other basic documentation and correspondence. Ability to effectively present information or data in one-on-one and small group situations to co-workers, supervisors, and managers.

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MATHEMATICAL SKILLS:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

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*REASONING ABILITY: *Must use solid judgment when making decisions. Must have ability to quickly recognize and plan for changing work duties and events.

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PHYSICAL DEMANDS: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  *

While performing the dutie