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UnitedHealth Group IT Capacity & Workforce Planning - San Antonio, TX or Telecommute (TX Only) in Fort Worth, Texas

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

The IT Capacity & Workforce Planning Analyst will assist the IT managers and project teams in managing and prioritizing workload demands against current and planned resource capacity. This position will function between business/IT demand and managers to proactively review, analyze, and assess demands coming from the business. This position will also conduct capacity/resource assessment for teams and coordinate with project managers and portfolio managers regarding resource capacity and timing. This position will help provide overall resource capacity views and make recommendations for workforce and resource planning options.

Primary Responsibilities:

  • Partners with the Portfolio, Demand Managers, Program Delivery Managers, and Project Managers to define project resource needs based on scope and objectives of business unit requests combined with a thorough understanding of enterprise business systems and industry requirements

  • This role may interface with multiple business units such as human resources, accounting / finance, claims, operations, physician clinics, customer service, executive management, and sales and marketing

  • Serves as an expert resource regarding the alignment of enterprise system strategies with the business goals and strategic drivers

  • Partners with IT Managers (and potentially business leaders) to develop and test staffing metrics against specific user/business requirements (i.e.: “up-time,” # of simultaneous instances, # of applications, # of user requests for improvement, # of overall users, back-up/maintenance requirements vs. # of staff, project managers, supervisors, etc.)

  • Develops, monitors and revises staffing plans, business forecasts, and maintains capacity planning models

  • Manages relationships with IT managers and teams to understand their staffing and scheduling needs and challenges

  • Uses strong critical thinking skills along with business knowledge to have insight and understanding of business concepts, tools and processes that are needed for making sound decisions

  • Provides insights for staffing related strategy, including cost/benefit analysis, and assists in the implementation of budget activities designed to optimize the workforce. Tracks progress and notifies management of issues that require escalation and assumes responsibility for resolving or coordinating the resolution of system and process issues

  • Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate in Information Systems or business degree or related technical field degree or equivalent experience (Four additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)

  • Five years of experience working all aspects of the System Development Life Cycle

  • Six years of experience in developing requirements and performing system analysis

  • Three years of capacity and resource planning experience (Develops, monitors and revises staffing plans, business forecasts, and maintains capacity planning models)

  • Three years of experience with quantifying staffing metrics against technical and project workloads

  • Experience with various system development lifecycles such as waterfall, RUP, and Agile methods

  • Three years of project management experience leading technical projects or teams

  • Ability to effectively communicate ideas and problem solutions

  • Ability to effectively work with both internal and external clients

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

  • Extensive knowledge of Health Care Industry and related business functions

  • Project Management Certification and/or Six Sigma Black Belt Experience

  • Three or more years of experience of major systems implementation and support

  • Knowledge of healthcare, Medical insurance or related business industry

  • Five or more years of multi-functional/major systems implementation experience

  • Working knowledge of Microsoft Project and Project Server, Service Now, HP Clarity, Innotas, Daptiv or other PPMS systems

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Job Keywords: IT, Workforce Planning, Capacity, System Analysis, Healthcare, TX, Texas