Job Information
Arkansas Employer Account Manager in Fort Smith, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4410260
The Account Manager supports Account Executives sales efforts by taking ownership of fulfillment in such a way that the AE can play their role of being client-facing, creating opportunities and closing revenue. The Account Manager manages the day-to-day responsibilities of accounts to ensure proper implementation of their solutions. The Account Manager influences and drives sales by providing superior customer service and support across Broadcast Television and Digital, aiming at retaining clients and growing business. This job reports to Sales Manager.
Responsibilities:
- Provide support to assigned Account Executives on post-sale activity including campaign implementation, maintenance, and review.
- Daily interaction with existing advertising agencies and direct clients; this responsibility includes maintenance of client schedules on television and digital in addition to implementation of special projects and promotions.
- Works in tandem with Account Executives, Marketing Director, Research Director, and Creative Services to support client needs.
- Attend sales meetings and sales trainings to gain sales, product and process information and keep abreast of company products and services to articulate to client, when appropriate.
- Partner with designated Account Executives in identifying new/incremental revenue based on campaign results.
- Assist designated Account Executives with maintenance of contracts, generating avails, traffic, make-goods, collection and overall customer service.
- Regular tracking of clients audience delivery using ratings, impressions, clients KPIs, and campaign fulfillment.
- Coordinate with team to set up new customer accounts, contracts, order entry and revisions.