Citi Quality Alignment Project Manager in Fort Mill, South Carolina

  • Primary Location: United States,South Carolina,Fort Mill

  • Education: Bachelor's Degree

  • Job Function: Compliance and Control

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18060728


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The Quality Control Manager oversees quality control program and is responsible for the consistent execution of the Quality Control for NAM CBSU Retail and PWM group. The QC Manager is responsible for aggregating quality control results, performing and documenting Root Cause Analysis, creating remediation and corrective action plans as well as tracking and reporting on those plans to ensure they are being carried out and having the intended impact (improving quality results). The QC Manager must collect and report results to the required stakeholders as identified in this procedure and is responsible for escalated any necessary results, issues or disputes as described in this procedure. The QC Manager must also evaluate the effectiveness of the QC Reviews process and make enhancements as needed. The QC Manager is also responsible for ensuring process alignment to the Post Execution Quality Review process.

  • Perform Quality Reviews and Measure Quality of Execution

  • Communicate findings to all stakeholders

  • Address disputed findings from Operations team

  • Analyze results to identify patterns/root causes

  • Generate MIS and report results to stakeholders

  • Develop and Execute Corrective Action Plans related to KYC execution (includes training, procedure revisions, system enhancements)

  • Track, Report and Escalate (where necessary) CAP progress to governance forums

  • Periodically evaluate Quality Control Framework to identify opportunities for improvements based on lessons learned and feedback

  • Responsible to lead other quality control driven responsibilities to support the operations team sustainability requirements and deadlines

  • Project Manage various quality related projects and initiatives



  • 5+ years of Project Management experience required

  • Proven track record of 3+ years of relevant KYC/AML knowledge

  • Experience working in a past pace, dynamic environment

  • Ability to work independently and under tight deadlines

  • Attention to detail with strong follow-up

  • Excellent verbal and written communication skills

  • Experience with MS Office tools: Access, PowerPoint, Excel and SharePoint

  • Experience and knowledge of AML and KYC

  • Have a proactive approach to business issues, identifying areas of improvement & enhancement

  • Ensure proper and effective governance of tasks and processes with reference to internal policy & external regulation

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.