TEKsystems Desktop Support Analyst in Fort Mill, South Carolina
TEKsystems is looking for a Desktop Technician for one of our top clients in the South Charlotte area. They offer an amazing campus, training, room for growth and stability. See the job description and top skills below.
3-5 years of Tier 2 Desktop Support
3-5 years of Windows 7/10, Active Directory, MAC iOS, Microsoft Office/ Office 365 experience
3- 5 years of laptop, desktop, printers, Mobile phones, and more hardware experience
Onsite Desktop support for any issues that come up when our client's employees come back in the office. This position will be onsite.
Provides Tier 2 support for end-user computing devices for our client's employees and Contingent workers in multiple offices and functions as an escalation point for the Tier 1 support.
Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.
Deploys and troubleshoots end user computing devices including laptops, desktops, printers, MFPs and wireless devices that are aligned within the Home Office Security Policy.
Reimage computers/hard drives in accordance with standards.
Perform Move, Add, and Change functions including installation and decommission.
Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.
Install, configure, and troubleshoot MAC/Apple based operating systems and proprietary applications.
Configures and supports remote users including VPN client and connectivity. Provides customer training and knowledge documentation.
Complies with and supports ITIL change-incident-problem management processes and work instructions.
Troubleshoots incidents and fulfills requests within established SLAs.
Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.
Provides a high touch, business aware, personalized, world-class customer service that extends to executive and Sr. level support.
Partner with Business Units, Active Directory, Messaging, Network, Engineering, Information Security, Service Desk and vendors.
Perform asset inventory activities as needed.
Able to work with minimal instruction on day-to-day operations and general instruction on new assignments from management.
If you are interested please allow to the position or reach out to me directly - email@example.com
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.