Job Information
OneMain Financial Administration Specialist in Fort Mill, South Carolina
The Administration Specialist in our Special Handling Team will be responsible for servicing clients with past due account status issues.
In the Role
Negotiate with authorized third parties and customers via telephone regarding past due accounts
Investigating, researching & tracking consumer information - Negotiate payments & settlements on customer accounts
Qualifying consumers for payment plans by gathering full and complete information
Maintaining compliance with FDCPA and state regulations
Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed.
Using online tools to research information on accounts
Taking inbound calls from customers and third parties regarding the status of an active or inactive account
Maintaining account documentation and follow up as necessary
Provide outstanding customer service to customers, 3rd parties, and OneMain employees
Prioritizing assigned work to align with business and company needs
Requirements
High School Diploma or GED
Collection experience preferred but will train highly motivated individual with sales experience
Strong phone, communication and negotiation skills
Ability to work well under pressure and meet goals in a fast-paced environment
Quick thinker with creative research skills
Proficiency with Internet and basic MS Office applications
Ability to maintain confidentiality with sensitive information
Location: Fort Mill, SC or Evansville, IN
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.