Job Information
MyFlorida OPERATIONS & MGMT CONSULTANT MGR - SES - 64027042 1 in FORT LAUDERDALE, Florida
OPERATIONS & MGMT CONSULTANT MGR - SES - 64027042 1
Date: Sep 30, 2024
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 838256
Agency: Department of Health
Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 64027042 1
Pay Plan: SES
Position Number: 64027042
Salary: $85,000 Annually
Posting Closing Date: 10/04/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY
OPERATIONS & MGMT CONSULTANT MGR - SES - 64027042
ORGANIZATIONAL DEVELOPEMENT
INTERNAL AGENCY OPPORTUNITY
This position requires you to work on site at one of our facilities located throughout Broward County.
Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.
We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.
When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.
DESCRIPTION OF DUTIES
The OPERATIONS & MGMT CONSULTANT MGR - SES/Performance Excellence Manager assists the ASST COUNTY HEALTH DEPT DIRECTOR-HLTH/Organizational Development Director in planning and directing the overall responsibilities for the operations, administrative consultation, technical assistance, planning, development, organization, coordination, and evaluation of Performance Excellence activities for The Florida Department of Health in Broward County (DOH-Broward).
This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.
Performance Excellence:
Assists with the performance excellence activities of the BCHD including organizational/programmatic self-assessments, strategic planning, process management, employee involvement, customer service, and business results: Assists in the organizational planning processes and provides technical assistance and consultation to organizational and programmatic strategic/action planning, community health assessment, community health improvement planning, performance improvement planning, workforce development planning, and Public Health Accreditation.
Provides consultation, technical assistance, and feedback to Senior Leaders, managers and staff in the identification, development, mapping, and improvement of key processes and business results with action/improvement plans to close the gaps. Facilitates improvement cycles and improvement teams.
Assists with employee involvement activities including employee teams, workgroups, councils, and committees. Researches and analyzes best practices for applicability to DOH-Broward. Assists with the development, implementation, maintenance, evaluation of organizational indicators, benchmarking, comparative data and business results. Participates on Statewide Performance Improvement Councils/Workgroups.
Participates in public speaking engagements to the community and other organizations/CHDs as requested. Provides consultation, technical assistance and training opportunities on local, state, and national levels.
Customer Service:
Assists with planning/developing, coordinating, implementing, evaluating, and continually improving DOH-Broward’s external customer service and key partner/stakeholder processes. Activities include: coordinating customer service training, managing the client inquiry/complaint system and other listening points, tracking/ensuring the client inquiry/complaint resolution process, providing oversight to call system contracts, developing/ensuring customer service standards, coordinating the survey processes and overseeing business results. Reviews results of the surveys, develops recommendations jointly with managers regarding improvement cycles and monitors results.
Emergency Duty:
Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency. Emergency operations functions required of the incumbent include but are not limited to special needs shelter, Red Cross shelter, or other emergency functions.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency.
Work experience in project planning, business systems planning, or business process/procedure design, development, documentation.
Current employee of Florida Department of Health employees, (includes OPS, Career Service, SES or SMS employees).
Experience developing and leading trainings, presentations and workshops.
Work experience using database or survey systems development and implementation.
Establishing Key Performance Indicators (KPIs), metrics & similar reporting.
PREFERRED QUALIFICATIONS:
Masters Degree from an accredited university in Public Health, Public Administration, Business Administration, Quality Assurance, or Organizational Development.
5+ years of experience in project planning, business systems planning, or business process/procedure design, development, documentation.
A minimum of 5 years of developing and leading trainings, presentations and workshops experience.
2+ years of database or survey systems development and implementation experience.
A minimum of 2 +years work experience in establishing Key Performance Indicators (KPIs), metrics & similar reporting.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Broward County
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com );
Flexible Spending Accounts;
Tuition waivers;
And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
FORT LAUDERDALE, FL, US, 33315
Nearest Major Market:Fort Lauderdale
Nearest Secondary Market:Miami