Job Information
CITY OF FOND DU LAC Library Assistant 2 Info & Outreach in FOND DU LAC, Wisconsin
JOB REQUIREMENTS: The Fond du Lac Public Library is seeking a friendly and outgoing Library Assistant to welcome customers and provide ongoing assistance at the Reference and Help Desk as part of the Information and Outreach Services department. Under the supervision of the Information and Outreach Services Coordinator, the successful candidate will also troubleshoot, update, and maintain public and staff computers. Duties and responsibilities include, but are not limited to: Instructing customers on the use of computers, the internet, printers, and other technology; Installing, updating, troubleshooting, and maintaining public and staff computers; Staffing the Reference or Help Desk; Helping users locate materials and use library resources. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Knowledge and Skills 1. Must exhibit a positive attitude, patience, and empathy necessary to produce friendly and efficient customer service. 2. Ability to utilize computers and basic computer programs such as the Microsoft Office Suite or Google Workspace, learn library-specific programs, other computer software and the Internet. 3. Ability to troubleshoot and remedy basic computer issues. 4. Ability to configure, install, and update software and hardware. 5. Basic knowledge of adult books and interests. 6. Ability to interact well with adults, children, and teens. 7. Ability to pay close attention to detail, work with precision and accuracy. 8. Ability to establish good working relationships with other staff members and interact as part of a team. 9. Ability to exercise good judgment in evaluating situations and making decisions while working independently. 10. Ability to follow instructions and properly complete assignments. 11. Ability to sort and shelve books and other materials in proper alphanumeric order. Education/License/Certification Requirements Bachelor\'s Degree or equivalent combination of library experience and education. Minimum one-year library or I.T. experience. Information Technology certifications desired. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.fdl.wi.gov/hr/library-assistant-2-info-outreach-services/