Job Information
Robert Half Customer Service Representative in Flowery Branch, Georgia
Description We are looking for a Customer Service Representative to become a part of our team located in Flowery Branch, Georgia. In this role, your primary responsibilities will be to handle customer queries, maintain customer records, and manage customer accounts. This position offers a contract to permanent employment opportunity.
Responsibilities:
• Efficiently handle and resolve customer inquiries
• Maintain comprehensive and organized records of customer interactions
• Process warranty claims with precision and promptness
• Collaborate with internal teams to expedite claim resolution
• Provide top-notch technical support to customers, addressing issues related to equipment functionality and troubleshooting
• Communicate effectively with customers through various platforms such as phone, email, etc.
• Assist in identifying recurring technical issues and recommend solutions or product improvements
• Ensure a positive customer experience by addressing concerns promptly and professionally
• Use Microsoft Excel and Word to track customer interactions and manage data entry tasks
• Schedule appointments and manage inbound and outbound calls effectively. Requirements • Proficiency in answering inbound calls, with a focus on maintaining a positive and detail-oriented demeanor.
• Prior experience in a call center customer service environment is highly desirable.
• Strong commitment to delivering exceptional customer service.
• Accuracy and speed in data entry tasks.
• Ability to manage email correspondence effectively and detail-oriented.
• Skills in both inbound and outbound calls are required.
• Competency in Microsoft Excel for data analysis and reporting.
• Proficiency in Microsoft Word for document creation and editing.
• Experience with order entry, ensuring accuracy and timeliness.
• Ability to schedule appointments efficiently, taking into account the needs and availability of all parties involved. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .