Job Information
Stryker Billing Adjustment Coordinator in Flower Mound, Texas
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)
Work Flexibility: Hybrid
On Site Location: 571 Silveron Blvd., Flower Mound, TX
Shift : Monday – Friday, 8:00 AM – 5:00 PM, flexible
Summary:
The Billing Adjustments Coordinator is responsible for performing billing adjustments for A/R disputes portfolio management activities to ensure proper disputes resolution, the prompt and effective escalation of unsolved outstanding disputes, and any other processes required to ensure an appropriate maintenance of the assigned disputes portfolio. This includes support on any ERP change and Stryker’s divisional process change.
During your first 100 days, you will come to the office 75% of the time and 25% from home. Once fully trained, you can increase your work from home time.
What You Will Do:
Resolve disputes raised by internal and external customers, including price discrepancies, incorrect accounts billed, duplicate charges, and tax errors, ensuring timely credit adjustments when necessary.
Follow up on disputes requiring additional information or support from internal or external stakeholders to ensure resolution.
Provide necessary documentation for charges on invoices, such as PO copies, POD, and Bill of Lading, when needed.
Organize and maintain documentation supporting the dispute resolution process.
Serve as the first line of contact for dispute resolution from internal and external customers.
Drive root-cause analysis and resolution of frequent or significant disputes.
Proactively escalate large dispute issues and collaborate with the Invoice to Cash teams to improve processes.
Ensure compliance with internal controls and document all processes, escalating changes to the direct supervisor as needed.
What You Need:
Required :
High School Diploma or equivalent
2+ years of experience or equivalent in an accounts receivable role
Proficiency in Microsoft applications, especially Excel
Knowledge of accounting practices and procedures.
Preferred :
B.A. or B.S. in business or related curriculum
Experience with ERP, Oracle, SAP, and Salesforce
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.