Job Information
University of Michigan-Flint Customer Help Desk Technician Associate in Flint, Michigan
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Why Work at U-M Flint?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.
Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.
- Many choices for comprehensive health insurance.
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses.
Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility and download the Comprehensive Benefits for Faculty and Staff flier.
For tuition support information can be found at: https://www.umflint.edu/hr/ benefits/
Information about our vision, mission and values can be found at: https://www.umflint.edu/ chancellor/leadership-mission- vision/
University of Michigan-Flint - Plan for Diversity, Equity and Inclusion
The University of Michigan-Flint's DEI plan can be found at: https://www.umflint.edu/dei/.
The University of Michigan-Flint exhibits its commitment to diversity, equity, and inclusion through enacting fair practices, policies, and procedures particularly in support of the equitable participation of the historically underserved. UM-Flint recognizes the value of diversity in our efforts to provide equitable access and opportunities to all regardless of individual identities in support of a climate where everyone feels a sense of belonging, community, and agency.
Diversity is a core value at University of Michigan-Flint. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. The University of Michigan-Flint seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning for the purpose of becoming global citizens in a connected world.
Job Summary
The University of Michigan-Flint Office of Information Technology Services is looking for a Customer Help Desk Technician Associate. Under the general supervision of the team manager, this customer service position provides direct in-person and telephone support to users for various technical issues.
Responsibilities*
Responsibilities include, but are not limited to:
Assist faculty, staff, and students with technical products or services by answering questions and solving problems in person, on the phone, and via computer (through email and chat programs). Identify, investigate, and research questions and problems, and refer to technical, professional, or service personnel for follow-up, as appropriate.
Apply basic skills and procedures appropriate for the position within assigned functional area. Duties and tasks are standardized. Resolve routine questions and problems, and work through complex issues to the furthest extent possible before referring them to higher levels. Work under direct supervision and follow standard procedures