Campus Pride Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6558737

r

rEnrollment Management Coordinator Senior (North Valley or Scottsdale)

r

rLocation: Student Service Center

rRegular/Temporary: Regular

rJob ID: 607956

rFull/Part Time: Full-Time

r

r Workplace Culture

NAU aims to be the nation\'s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

{ckesavedhref="https://nau.edu/president/strategic-plan/" isparent="" target="blank"}

Special Information

This position is a hybrid position which allows the incumbent to complete their work at either the Phoenix North Valley campus or Scottsdale Community College campus and at a non-centralized site with or without accommodation.

Job Description

Acts as a primary point of contact for supporting enrollment management operations to ensure prospective, current, and former students, parents, families, alumni, faculty, staff, and the university community receive accurate information and guidance. Provides information and interpretation on pathway and transfer progress and processes, registration, financial aid, scholarships and waivers, student records, billing, tuition, and payment.

Student Services - 40%

• Manage load of prospective students to provide support through the application and enrollment process.
• Responsible for knowledge of Admissions and Orientation, Scholarships and Financial Aid, Student and Departmental Accounts, and Office of the Registrar.
• Counsel, guide, and assist students and families in the completion of complex admission forms, admission requirements, transfer guidelines, and various other student and enrollment-related services, programs, and opportunities; serve as liaison between prospective students and the Admissions and Orientation Office in order to clarify policies, procedures, and deadlines.
• Maintain knowledge of NAU undergraduate and graduate programs in order to explain offerings to prospective students and key stakeholders.
• Conduct outreach and assist prospective students with the following: transfer credit evaluation process, use of transfer tools (Jack\'s Transfer, TAP, AZ Transfer, progression plans, etc.), university requirements, and progress on program pathway.
• Obtain necessary information for students and assist with completion of financial aid, student account, and student records processes; serve as liaison between those offices in order to clarify various policies and procedures.
• Educate, guide, and instruct students in the completion of various forms related to registration, student accounts, and/or financial aid.
• Serve as a liaison for a broad range of student services, such as Advising, Veteran Services, Disability Resources, and other services.
• Provide information on registration deadlines and processes, deferments, transcripts, graduation, residency, reinstatements, readmissions, and other student records processes.
• Conduct individualized and group new student orientations.
• Cultivate relationships with college advising units and the Gateway Student Success Center, Admissions, and other campus and community college constituents.
• Work closely with each functional area to remain current on business processes and any changes that may impact front line services, etc.
• Serve as a university ambassador to support the community college partnership programs and constituents.
• Present, participate in and/ or facilitate various workshops, classroom presentations, campus activities and events for transfer students and staff.
• Ensure FERPA guidelines are met.
• Ensure all other pertinent university policies and/or regulations are met.

Customer Service - 30%

• Answer questions, inquiries, or requests from students, parents, or guardians in person, by phone, or in writing.
• Maintain high-level customer service skills for all delivery methods utilizing effective communication, diplomacy, and accuracy in a timely manner.
• Respond to inquiries/concerns from students, parents, and NAU employees representing a wide variety of backgrounds regarding admissions processing and information flow.
• Document student contact through case management in student information database and coordinate transition of higher-level cases to functional area counselors.
• Specialize in Salesforce CRM application to provide customer service in the form of inbound and outbound phone calls, emails, print communications, and in-person on Scholarships and Financial Aid, Student and Departmental Accounts, and Admissions and Orientation related inquires; resolve elevated customer service issues.

Student Accounts and Financial Aid - 20%

Identify, provide, and accept missing or required financial aid forms and documents.

Advise students by providing financial aid information to students concerning the Free App