Job Information
Arizona Department of Economic Security Communication Specialist Technician in Flagstaff, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6508711
Overview
The Communication Specialist/Technician, under the supervision of the Communication Center Supervisor, is responsible for the coordination of air and ground transports, office/clerical tasks, and preliminary billing tasks. Overall communications are via phone, radio, verbal, text and written word. The Communication Specialist/Technician will be able to think and function independently as well as project a positive image as a customer representative at all times.
Responsibilities
Operations\ * Utilizes all modes of communication to promote, maintain, and enhance air and ground operations.
* Obtains patient information from a variety of sources.
* Composes clinical crews and notifies flight crews, gathers patient equipment needs, coordinates arrivals at the airport and/or hospital.
* Demonstrates Flight/Unit following via radio and/or land-line contact to maintain awareness of aircraft/unit location for notification of flight/unit diversions and/or overdue aircraft/units, as well as to promote safe patient care missions.
* Notifies receiving hospital and ground transport of ETAs.
* Skilled in the current systems utilized in the communication center.
* Assists with orientation of new Communication Specialists/Technicians.
* Navigation techniques/terminology, transport following, and map skills.
\ Documentation\ * Utilizes the dispatch software for data entry, reports, and statistical retrieval.
* Obtain prior authorization as needed and prepare long distance flight quotes.
\ Compliance/Safety\ * Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Completes all company mandatory modules and required job specific training in the specified time frame.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.