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Regional Leasing Operations Manager Req # 2024-3353 Job Locations US-WA-Fife | US-WA-Kent | US-WA-Lacey | US-OR-Wilsonville | US-OR-Portland Category Leasing & Rental Type Regular Full Time About Us Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota. TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs. Overview The Regional Operations Manager is responsible for efficiently and profitably running the departmental operations for the north region. This position reports to the Regional Director of Leasing and maintains the highest standards in operations, creating a foundation for high customer satisfaction and retention. This position is the driving force in the region for making data driven decisions and using the latest process techniques (i.e. Six Sigma) when implementing change in the business. This person is the region expert for key systems, business metrics, process documentation, and performance controls. The Regional Operations Manager acts as a steward of TEC's company values: Teamwork, Entrepreneurship, and Customer Focus; and ensure every member of the Service team is delivering a customer experience that ensures TEC Equipment continues to be recognized by customers as their Best Business Partner. Responsibilities Develop, measure, and maintain metrics for each area of the business to ensure we surpass our growth and customer satisfaction objectives. Standardize processes and work with branches to provide a uniform experience for our customers, ensuring the coordination of prompt, high quality repairs. Communicate with key customers as necessary to develop relationships with senior leaders in their operations departments. Use these relationships to meet the changing needs of the business, improve retention, and affect Step in and run a shop a department (temporarily) if redundancy measures are not available. Collaborate with Director of Leasing and Leasing VP's to use the latest tools and training from corporate and roll them out throughout their locations. Develop internal relationships with key stakeholders within TEC that allow for a deeper understanding of their different business units. Use this knowledge to develop solutions that advance the leasing department's agenda in ways that create benefit or limit negative impact to other departments. Use industry appropriate tools and techniques (ie. Six Sigma), to develop data driven solutions, when documenting processes, and when driving change. Use internal and external data to validate recommendations and assumptions when recommending change. Maintain a consistent visitation schedule with leasing branches to ensure location managers and staff are exceeding expectations. Recap these visits with executive summaries for the Director of Leasing. Develop a system of management to ensure conduct consistent audits of PM inspections and other importantrepairs for quality and accuracy. On a minimum of a monthly basis, analyze the P&L, repair and maintenance data, rental metrics, asset disposal metrics, and telematics data and provide detailed u