Campus Pride Jobs

Description We are offering a contract to permanent employment opportunity for a Collections Specialist in Federal Way, Washington, United States. This role is within the banking and finance industry and requires a keen understanding of collection processes and strategies, especially in a business-to-consumer environment. The Collections Specialist will focus primarily on managing our accounts receivable portfolio, maintaining effective collection procedures, and improving cash flow.

Responsibilities:

• Oversee the accounts receivable portfolio to manage delinquencies and improve cash flow.

• Conduct customer service activities with a focus on collections.

• Accurately identify customers who require advice and support on various payment options.

• Resolve any discrepancies in payments and liaise with delinquent account holders.

• Follow up with every account on the assigned list to ensure prompt payments.

• Handle the collection of mortgage payments, demonstrating a strong understanding of this area.

• Utilize Microsoft Excel and Word effectively for managing data and drafting essential documents.

• Demonstrate resilience and complex problem-solving skills in facilitating resolution under pressure.

• Prioritize duties and maintain a systematic follow up routine with attention to detail. Requirements • Proficiency in Collection Processes is required

• Must have experience in Consumer Collections

• Excellent Customer Service skills are essential

• Ability to Resolve Customer Service issues effectively and efficiently

• Demonstrable knowledge and experience in Consumer Lending

• Familiarity with Mortgage Lending practices

• A background in Consumer Finance is preferred

• Understanding of Banking & Finance Law is necessary

• Proficiency in Payment Processing is required

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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