Job Information
Umpqua Bank Collections Specialist II in Federal Way, Washington
Collections Specialist II
Corporate Finance
Federal Way, Washington
Description
Are you a master of numbers and a champion of collections? Do you possess the unique ability to balance the delicate art of diplomacy with the firm hand of debt recovery? If so, we are looking for YOU! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.
The Position : We are looking for a Collections Agent to join our team of first-party collectors. This position is responsible for maintaining acceptable Effectiveness Collection Percentages on 1-30-Day delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.
The essential responsibilities in this role include, but are not limited to:
Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text or personal contact.
Negotiates payment arrangements with the customers to ensure timely payment.
Maintain individual and group monthly delinquency goals.
Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.
Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.
Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.
Understands the proper usage of extension, rewrites, addendums, and forbearances.
Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.
Prepares Repossession Packets and demand letters when necessary.
Understands and utilizes company system and use of the phone dialer.
Works with customer’s and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.
Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.
Be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations.
Provides highest level of customer service to all lessees, vendors, brokers and staff.
Performs all other duties as assigned by management.
Required Knowledge, Skills and Abilities:
Must be a high school graduate or equivalent
Previous Collection experience (preferred)
Regular and predictable attendance
Must present oneself in a professional manner
Mustmaintain confidentiality of all company information
Must have working knowledge of Microsoft applications (Outlook, Word, Excel)
Strong data entry skills
About Us
Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.
Compensation & Benefits
We offer a competitive total rewards package including base salary and comprehensive benefits. The annualized range for this role is $38,064.00 - 41,277.00, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.