Job Information
Oracle Team Lead, Information Systems Architecture - ONSITE in Farmington, New Mexico
Job Description
As the Systems Engineer Team Lead, you will supervise a team of Systems Engineers to manage operational performance goals, develop and directs work schedules and monitors workflow to achieve established goals and objectives. Responsible for ensuring the team delivers functional and technical solutions to customers. Ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Applies Oracle methodology, company procedures, and leading practices. Provides coaching, guidance and feedback to develop skills of team members and take corrective actions to address poor performers. Performs administrative duties such as approving timesheets and expenses.
As The Systems Engineer Team Lead you will coordinate daily activities of your work group and set priorities to ensure task completion. Provides technical/functional leadership as well as first line supervision. Maintains orderly work processes by coordinating workflow and work quality. Uses individual knowledge and skills to develop team members. Resolves problems through immediate actions or short-term planning. Prior management experience in support environment is a plus. BA or BS degree preferred.
This is a hands-on supervisory position, and you will be expected to provide and support the team with system implementations, support, monitoring, and maintenance. You will perform daily system operations tasks to verify system integrity and availability, ongoing performance tuning, hardware/OS upgrades, and resource optimization and security. You will also be responsible for implementing and supervising the LAN/WAN and servers and responding to alarms promptly to prevent client impact and performance degradation. Assist team members in deploying physical and virtual servers, complete assigned incident management tasks and be responsible for providing tier III and other support per service requests.
Career Level - M1
Responsibilities
As a Systems Engineer Team Lead, you will manage associates responsible for performing solution-related service request investigation, incident resolution, and application maintenance. In this role, you will direct the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance; monitor production support ticket queues; and manage the creation and maintenance of knowledge databases to support business processes to deliver more efficient problem identification and resolution. You will work with the team in their day-to-day support tasks while watching for issue trends and assist with advanced troubleshooting and technical support escalations. You will help coordinate with business units and the team on project-related work. You will analyze incoming ticket data and seek opportunities to balance resources, improve processes and increase productivity; identify client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations; and plan, delegate and direct the team’s day-to-day work to achieve operational targets or objectives with contribution to the immediate results for the team. You will also communicate policies, practices and procedures within the immediate area of responsibility to stakeholders within the team; identify and plan team-level quality and process improvement initiatives; and deliver consistent and timely training, guidance and feedback to encourage associate success. Finally, you will provide input on staffing and performance decisions for direct reports and supervise team associates. Apply today to learn more!
Basic Qualifications
At least 10 years combined related work experience
At least 1 year people management, matrix management, project management or other indirect leadership work experience
Bachelor's degree or equivalent relevant work experience
Expectations
Perform other responsibilities as assigned
Willing to work additional or irregular hours as needed and allowed by local regulations to include a rotating on-call schedule
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $34.62 to $76.06 per hour; from $72,000 to $158,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer