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Sulzer EMS is looking for a self motivated person who possesses strong leadership, people and management skills.

This is a FLSA Salaried Exempt Position. Compensation will be based on applicable experience, education, knowledge of industry, etc.

Job Description:

The primary functions of the Operation Leader include scheduling and execution, direct customer contact, employee development, and assuring adherence to SEMS procedures, policies, and practices including, but not limited to, production, safety, and quality. This person reports to the Service Center Manager and works closely with Sales and Purchasing. The craftsmen report directly to this position.

Responsibilities include, but are not limited to, the following:

1. Job execution

2. Reviews work scopes and time estimates with craftsmen prior to start of job

3. Monitors performance against estimated or established time values

4. Encourages efficient repair practices and strong pace of work

5. Champions the elimination of wasted time and effort

6. Customer contact

7. Direct contact with customers on a daily basis regarding work in the shop

8. Negotiate and communicate with customers regarding the customer’s needs

9. Technical coaching and problem-solving support

10. Procedures and processes assurance – makes sure the craftsmen adhere to the following:

11. SEMS systems

12. SEMS repair procedures

13. Industry standards and best practices adopted by SEMS

14. OEM specifications

15. Customer specifications

16. Documentation (work steps completed, test results and measurements, photographs)

17. Resources assurance – makes sure that craftsmen have the following resources they need to perform their work timely (productivity), accurately (quality), and safely

18. Parts

19. Tooling, equipment, and supplies

20. Repair procedures

21. Technical data / specifications

22. Quality assurance

23. Observes and corrects conditions and behaviors that put quality at risk

24. Double – checks work, measurements, and test results

25. Performs a final inspection immediately prior to each job leaving the shop

26. Safety assurance

27. Observes and corrects workplace hazards and behaviors that put health and safety at risk

28. Reports of near hits and injuries

29. Craftsmen evaluation and feedback

30. Provides regular feedback to craftsmen regarding performance (productivity, quality, and safety)

31. Works with craftsmen to develop and achieve improvement and career goals

32. Confronts performance concerns and carries – out positive discipline when appropriate

33. Does annual performance reviews for every craftsman and reports to Human Resources

34. Craftsman training and development

35. Arranges and supports on – the – job training (coaching, mentor assignments)

36. Arranges and supports technical training (classroom, seminars, OEMs)

37. Approves non-job purchase requisitions for shop resources

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable

We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States. Come and join our story!