Job Information
Friedman Management Company Community Management Support and Training Specialist in Farmington Hills, Michigan
Community Management Support and Training Specialist
Job Details
Level
Experienced
Job Location
Corporate Office - Farmington Hills - Farmington Hills, MI
Remote Type
N/A
Position Type
Full Time
Education Level
Undisclosed
Salary Range
Undisclosed
Travel Percentage
None
Job Shift
Day
Job Category
Training
We are looking for qualified and passionate person to grow with our company as a successfulCommunity Management Support andTraining Specialist. The Community Management Support and Training Specialist will collaborate with Yardi Administrator, Multifamily Management Team, and other members of the training team to answer support tickets, lead webinars, and support work on build training programs that best meet the adapting needs of our varied workforce. This individual will work closely with our onsite management and regional management teams to understand their support and training needs and update or develop additional documentation, provide one on one, small group, or large group trainings in person or virtually.
Responsibilities:
Facilitate end-user training and provide support through the Training helpdesk.
Design, develop, and deliver training curricula for web-based learning, classroom instruction, and blended presentations.
Produce training materials, educational aids, and documentation in a multitude of formats, using print and electronic media.
Collaborate with the all departments and subject matter experts to develop training for job specific skills, compliance, policy understanding, and continuous improvement.
Assist in planning, developing, and implementing yearly training initiatives in accordance with our core values and long-term vision.
Assist in the preparation of training sessions by maintaining instructional materials, facilities, equipment, and records. LMS
Maintain the functionality of the Learning Management System.
Assign training modules, track progress of learners, and analyze LMS usage data.
Develop and maintain expert-level knowledge of current systems, policies and procedures, learning models, instructional design, and technology.
Present a positive and professional image of Friedman training by building rapport and respectfully communicating with learners, department leaders, and stakeholders.
Provide support and/or leadership to assigned projects.
Qualifications:
2-5+ years of experience working on site at a multifamily community.
Excellent computer software skills with working knowledge of all MS Office Products
Demonstrated ability to prioritize multiple requests and obligations to facilitate a smooth, organized workflow; ability to determine urgency of issues.
Strong written and verbal communication skills
Excellent customer service/consulting/collaborating skills
Must be able to interact with all levels and disciplines of employees
Preferred Qualifications:
Experience managing projects
Presentation/group facilitation skills
Yardi Experience
Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.
We Are Friedman Real Estate
We are Friedman Real Estate__
As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers.
Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman’s brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients’ objectives
Recognized as one of Detroit Free Press’s Top Workplaces
Friedman Benefits
We offer a wide range of benefits to our employees consisting of:
Blue Cross Blue Shield health insurance plans
Delta Dental
Vision
Pet Insurance
Company paid life insurance along with life insurance buyup
401(k) Match
Company paid Long Term Disability after 2 years of service
Friedman Perks
Continuing education reimbursement benefits
Referral bonuses for new employees and new business
Charitable activities that give back to our communities
Recognition program
Three tier PTO plan
Paid Parental Leave
Training seminars for leadership and professional development
Employee activities planned throughout the year: such as BBQ’s, holiday parties, frozen yogurt, food trucks, happy hour, contests, and more!
Friedman Swag