Job Information
UnitedHealth Group Operations Manager, ProHealth Physicians in Manchester, Connecticut
Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.
Are you ready to make a positive impact in health care? If so, you're the missing piece in our care team. As part of the Optum and UnitedHealth Group family, ProHealth Physicians offers new opportunities for growth. Here, you'll experience:
Exceptional teamwork
Robust medical resources
Passionate professionals with a focus on patient-centered care
Join ProHealth Physicians and play a pivotal role in shaping the future of health care in Connecticut. Caring. Connecting. Growing together.
ProHealth Physicians is Connecticut's leading community-based medical group. Formed in 1997, we have primary care offices in every county. Our 300+ doctors and advance practice clinicians care for children and adults of all ages. We also have in-house imaging and clinical lab services.
Traditional medicine treats people when they're sick. Instead, we focus on preventing diseases. Our goal is to give our patients - and their communities - the tools they need to be and stay well. This is how we help people live healthier lives.
The Operations Manager will provide operational leadership and management at a ProHealth multi-practice facility including a variety of healthcare services such as primary care practices (adult and pediatric), specialty care, acute care, lab, and imaging services. Responsibilities include the oversight and management of daily operations to ensure efficient, accurate administration of all admin support services. The Operations Manager will provide direct supervision of primary care, acute care, specialty and ancillary administrative support staff as well as coordinate a broad range of functions including patient check-in, checkout, phone coverage, registration, scheduling, budget management, etc. Participation in continuous improvement initiatives and lead admin support staff through transformative change will be required. This role will directly report to the Site Practice Administrator.
Primary Responsibilities:
Manage day-to-day admin operations by handling issues within the site with Site Administrator and/or appropriate leadership, while fostering an environment of continuous improvement and maintaining high standards for service
Plan, implement and evaluate the admin staffing needs on a daily basis to adequately support practice operations in a given area, assigning admin staff based upon practice volume and staff qualifications
Work with Site Practice Administrator, Clinical Manager or others to respond to patient concerns as needed; monitor and address patient complaints within position responsibility; ensure the highest level of patient satisfaction; work with providers, admin staff and others to address and prevent problems
Direct oversight of routine administrative functions o Direct oversite of the primary care, acute care, specialty and ancillary admin staff o Ensure appropriate admin staffing levels and timely, accurate submission of payroll, management of staff time off requests for all direct reports
Direct oversight of site’s check-in, checkout, phone coverage, registration, scheduling, and miscellaneous administrative functions
Ensure adequate equipment and supplies for assigned area o Partner with Site Administrator in the hiring of site admin staff
Conduct audits of admin staff to ensure staff complete accurate eligibility checks, patient registration, scheduling, etc.
Resolve grievances and other personnel issues within position responsibilities; provide input based on observations related to counseling and disciplinary issues; implement corrective actions plans as required
Monitor a variety of processes/reports such as patient balance collections, eligibility report, appointment reconciliation report, no show rates, scheduled follow-up visits, admin team task buckets, etc.
Collaborate with Site Medical Director to foster, develop and maintain strong positive relationships with providers
Partner with Site Administrator and Clinical Manager to lead Active Daily Management activities including conducting daily huddles, updating visual boards, and conducting staff and provider meetings in order to ensure effective communication across all disciplines within the site
Provide effective direction, guidance, and leadership over the admin staff for effective teamwork and motivation, and foster the effective integration of efforts with site-wide initiatives
Demonstrate a continuous process improvement focus through the ongoing analysis of site admin operations to determine potential areas for improvement
Actively manage provider schedules in order to ensure appropriate access for patient demand while enabling providers to meet productivity targets and minimize provider and staff burnout
Partner with Clinical Manager to assign admin staff to patient outreach in an effort to improve practice quality metrics and schedule patients with gaps in care
Promote collaborative relationships between admin staff and other departments; participate in the development and implementation of admin performance standards including on-going monitoring of admin staff competence
Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of managerial experience
Experience in coordinating and managing staff
Proficient in a variety of software products/systems such as Microsoft Office Excel, Word, electronic health record, scheduling
Demonstrated leadership and management skills
Demonstrated customer service and/or patient relation skills
Preferred Qualifications:
Managerial experience in a medical group practice setting
Proven ability to find, recognize, motivate, cultivate, and retain employee talent while creating a fair, accountable work environment
Proven excellent interpersonal, organizational and communication skills
Proven self-motivated with extensive critical thinking skills
Proven detail-oriented with demonstrated ability to manage multiple priorities
Connecticut Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.