Job Information
Robert Half Customer Service Representative in Falls Church, Virginia
Description
We are seeking a skilled Customer Service Representative to join our team in the hospitality industry located in Falls Church, Virginia. This role offers a contract to permanent employment opportunity where you will play a crucial role in managing customer interactions, maintaining detailed records, and learning our internal software system.
Responsibilities
• Manage incoming customer queries through phone calls and emails, providing prompt and efficient service
• Ensure accurate data entry and order processing to maintain high-quality customer service
• Use Microsoft Excel and Word to keep track of customer interactions and to generate reports
• Schedule appointments for customers as per their requirements
• Learn and adapt to our internal software system to streamline the customer service process
• Monitor customer accounts regularly for any discrepancies or issues
• Uphold a detail oriented and courteous demeanor while communicating with customers
• Participate in the call center customer service, ensuring all calls are answered and handled appropriately
• Maintain a business casual attire while working onsite.
Requirements
• Minimum of one year experience in a customer service role
• Proficient in answering inbound calls and providing excellent customer service
• Prior experience in a call center environment is highly desirable
• Ability to accurately perform data entry tasks
• Skilled in email correspondence, with a focus on detail oriented and timely responses
• Proficient in Microsoft Excel and Microsoft Word
• Experience in order entry processes
• Ability to effectively schedule appointments, demonstrating strong organizational skills
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .