Pay: From $16.00 per hour. Compensation commensurate of experience and qualifications. The Member Experience Representative (MER) is responsible to perform a variety of frontline duties and create a highly personalized experience for members by identifying their needs and recommending the best financial solutions. Essential duties and responsibilities include but are not limited to: -Uphold Core Values when dealing with co-workers, our members and the communities we serve. -Be solution-minded by listening, genuinely caring about, quickly addressing individuals needs and requests, from lobby counter, office area, or drive-thru. -Process financial transactions, such as: deposits, withdrawals, payments, cashing checks, opening accounts, account changes, and many other member inquiries. Perform duties related to member eServices. -Maintain up-to-date knowledge of financial products, services, related policies, procedures, rules, and regulations. -Maintain and balance assigned cash drawer. -Provide clear and concise communication by phone, email and in-person; perform all other duties as assigned by supervisor. -May serve as a mentor, assisting new and existing team members. -Generally assigned a home branch, may cover other locations or be assigned a different home branch based on operational need. Basic Qualifications -Must be legally eligible for employment in the United States -Must be 18 years of age or older -Must have obtained a high school diploma or GED -Must be available to work a schedule rotation based on operating hours Preferred Qualifications -One year to three years of similar or related experience -Well-developed communication and service skills -Competence with computers and software programs, computer keyboard by touch, knowledge of general office machines -Accuracy in cash handling, basic math skills -Ability to work in a fast-paced environment and multi-task -Excellent analytical skills to assist in using available resources for appropriate decision-making regarding member transactions. Physical Requirements While performing the duties of this job, the employee is: -Regularly required to talk or hear. -Frequently required to walk or sit; needs to be able to stand for extended period of time. -Must frequently or occasionally lift and/or move up to 50 pounds. -Specific vision abilities required by this job include, but are not limited to, close and distance vision. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. If you need assistance in seeking a job opportunity at Fairmont Federal Credit Union, or if you need reasonable accommodation with the application process, please call 304-363-5320 or contact us online. Fairmont Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Protected Veteran status, age, or any other characteristic protected by law. This organization participates in E-Verify.