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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Are you passionate about improving the patient's experience through high quality, convenient, and connected care delivery? 

Welcome to urgent care, the way it should be. At Mercy Health Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier.

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.

Apply today to learn more about joining a team that’s changing the way urgent care is delivered! Be part of our growing organization that will deliver customer-centric care with the strong support of the Mercy Health Urgent Cares in Cincinnati, OH!

WHY you should join our Team:

Easy: Mercy Health Urgent Care makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our flexible scheduling options offer you a good work-life balance.

Welcoming : Each urgent care center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences.

Connected : We’re part of Bon Secours, where you’ll experience the support of a reputable system and the resources and benefits that will keep you connected – to a community of urgent care providers and to specialists and services when patients need more advanced care.

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.

The Clinic Manager is responsible for the urgent care centers' operations including management of clinical staff, financial performance, workflow development, patient experience, and billing compliance. Develops operations plans and implements performance    improvement. Manager will oversee 4-6 clinics with support from onsite Clinic Supervisors.

Essential Functions

• Responsible for the daily management of urgent care centers. Motivates staff and organizes day-to-day activities. Develops and refines processes to continually improve center operations and staff workflows

• Monitors key performance indicators (quality, financial, throughout, etc.) daily, weekly, and monthly.Identifies opportunities for improvement and develops plans to implement changes to meet budget

• Conducts daily huddles and monthly staff meetings. Provides guidance and training to center staff. Responsible for ensuring optimal staff and patient satisfaction

• Responsible for scheduling of all center staff shifts. Ensures accuracy of payroll and ensures overtime and/or temporary personnel hours are within budget

• Manages all aspects of the electronic medical record including coordination of staff and provider training. Monitors the appropriate use of the EMR (Electronic Medical Record).

• Oversees the supply chain process to ensure value for funds expended. Evaluates and properly codes invoices for payment.

• Ensures appropriate network integration by monitoring patient referrals and intervening when necessary to address service issues. 

• Recruits, interviews, and hires personnel as necessary and according to budget and Human Resources guidelines

• Counsel employees in disciplinary matters and obtains assistance from Human Resources appropriately for disciplinary actions and/or terminations

• Other duties include but not limited to serving on committees or work groups, lab, and diagnostic tests, disposing of contaminated supplies, patient registration, scheduling, phone triage, cash handling, check-in/check-out and performing scribing duties as needed basis. 

• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

Education Qualifications

Required Minimum Education:2-year Degree

Specialty/Major: Healthcare Management, Nursing, Business Administration, or another related field

Minimum Qualifications

At least two years of management or supervisory experience.

Medical Terminology and the ability to use standard office equipment

Strong oral and written communication skills, and an ability to collaboratively work with providers, staff, and patients

Strong attention to details and an ability to multitask without prior instruction or direction.

Healthcare management experience preferred.

Combination of post-secondary education and experience in lieu of a degree.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com