Job Information
Insight Global Help Desk Specialist (Part-time) in Fairfield, Ohio
Job Description
Insight Global is looking for a Help Desk Specialist to deliver outstanding onsite support for a client. In this role, you will be responsible for providing exceptional customer service to approximately 15 in-office users and 30-60 remote users. Your duties will include endpoint support and lifecycle management tasks such as troubleshooting, imaging, patching, decommissioning, and software updates. The ideal candidate will have a go getter personality and excellent customer service skills.
This is a contract position ranging from $18-20 hourly.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
2+ Years of experience in a help desk role
Experience with handling tier 1 and 2 tickets in a Microsoft environment
Hardware experience: troubleshooting, imaging, decommissioning, patching
Software experience: Transferring data, updating software, troubleshooting
Experience utilizing a ticketing system Experience providing support in a retail environment
Bachelor's degree in Information Technology or related
Related certifications null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.