Job Information
General Dynamics Information Technology Service Delivery Manager / Kanban Team Lead in Fairfax, Virginia
Req ID: RQ188348
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: NACI (T1)
Job Family: Scrum
Skills:
Agile Kanban,Communication,Facilitation,Process Improvements,Scaled Agile Framework (SAFe)
Experience:
10 + years of related experience
Job Description:
Seize your opportunity to make a personal impact as a Service Delivery Manager supporting GDIT’s Center for Medicare and Medicaid contracts. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
The Service Delivery Manager will support the delivery of the Center for Medicare and Medicaid (CMS) with a focus on leading the effort to create Medicare Transaction Facilitator (MTF) services as part of the Inflation Reduction Act. The Service Delivery Manager will be expected to work closely with a Release Train Engineer (RTE) to execute against established plans and guide the Kanban Team to meet prioritized Planning Increment (PI) Objectives. The Service Delivery Manager will support managing timelines, resolving problems, and coaching team members on helping achieve the collective team goal, steer members towards keeping a focus on the team’s deliverables and Agile methodologies. The Service Delivery Manager will also work closely with Functional and Technical Leads to create and guide self-organizing teams that are flexible and fully productive during sprints. The Service Delivery Manager may be requested to assist in collecting, aggregating and presenting goals, timelines and metrics to achieve the desired outcome. This support includes all operational facets of MTF that are GDIT facing to meet the functional requirements unique to CMS.
The Service Delivery Manager will coach and support the functional Kanban Team responsible for assessing, analyzing, planning, implementing and deploying the MTF solution. They will work across the Program at times to maintain alignment with the MTF Roadmap and Strategic Plan with the goal of establishing a successful MTF experience.
The Service Delivery Manager will be responsible for assembling a team of skilled functional and technical resources from both GDIT as well as key partners. The Service Delivery Manager will assist with the implementation of the MTF as a managed service with measurable outcomes under continuous CMS review.
HOW A SERVICE DELIVERY MANAGER WILL MAKE AN IMPACT:
Forming and organizing a cross-functional, cross-organizational team of functional and technical experts in the MTF area.
Lead the planning, execution, and delivery of teams within the Scaled Agile Release Train (ART), ensuring alignment with the overall strategic objectives and priorities of CMS.
Organizing and facilitating team workshops, discovery activities, and Agile ceremonies such as continuous improvement initiatives, process reviews and Kanban meetings.
Making sure that work items flow through the Kanban System and ensuring that processes are working towards delivering customer satisfaction.
Working in conjunction with program executive leadership, Product Owner, functional and technical leads, RTE, and the customer to prioritize work for each planning increment.
Monitor delivery progress, identify potential risks and dependencies, and proactively address issues to mitigate impact on timelines and deliverables.
Identifying differences in understanding issues as they occur; working with the team to problem-solve or escalate to program executive leadership if needed.
Determining and removing impediments that interfere with the team’s ability to deliver goals and planning increment objectives.
Coaching a continuous improvement mindset and recommending adjustments to established delivery practices.
Facilitating communication among the team and the Agile Release Train.
Utilizing tools and reports, such as JIRA and Confluence, to collect, develop and analyze Agile data and metrics, managing progress daily and providing transparency on product and sprint backlogs.
Tracking and communicating team metrics and sprint/release progress.
Assisting the Kanban team in refining and sizing work items that are clearly articulated with well-defined acceptance criteria.
Assisting with backlog refinement.
Facilitating discussion and conflict resolution.
Promoting continuous improvement and helping teams to increase quality and throughput.
Promoting a collaborative team environment that fosters experimentation, creativity, and innovation
Utilizing professional judgement, critical thinking skills and research to improve processes and resolve issues affecting performance.
Coordinating with external vendors, contractors, and stakeholders as necessary to ensure seamless integration and alignment with CMS standards and regulations.
Preparing and presenting status reports, metrics, and updates to senior management and stakeholders, ensuring transparency and alignment with CMS goals and priorities.
REQUIRED QUALIFICATIONS:
10+ years of related professional experience
Bachelor’s Degree in business related field, engineering, or a related scientific or technical discipline
5+ years managing a project, leading a team of highly talented individuals towards a collective goal, and being held accountable for deliverables and work products
5+ years’ experience in a variety of Agile approaches (Lean, SAFe, Scrum/LeSS, Kanban) and worked with multiple Scrum or Kanban teams in a variety of different contexts (different team sizes, different cultures, co-located vs. distributed, etc.)
Demonstrated experience with health care, data analytics/reporting or stakeholder engagement.
Good team player, able to manage multiple assignments, and adapt to changing client needs
Outstanding written and verbal communication skills with the ability to present business leaders
Ability to obtain a Public Trust
DESIRED QUALIFICATIONS:
Experience with Jira, Confluence, React, Snowflake desired
Experience with Health and Human Services, Veterans Affairs, and/or Military Health
Active CMS access including assigned CAG and PIV
LOCATION: Remote
This position requires a Public Trust Clearance. In order to obtain one, you have to have resided in the United States for 3 of the last 5 years.
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $122,366 - $136,850. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.