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Ranpak Field Service Engineer PPS in EYGELSHOVEN, Netherlands

Description

Reports to : Manager Technical Service PPS

Purpose of the function

To handle all service related issues at (direct) customers and to support Ranpak’s sales team:

  • Maintenance of Ranpak converters

  • Training operators/technicians

  • Customer visits together with Sales

  • PSE support & installations

  • Field upgrades

Responsibility

To setup and maintain an interactive maintenance, support, training and communication program between Ranpak and (direct) customers, distributors, and 3PSP. The primary goal of this maintenance and support program is to secure the good state of Ranpak equipment to avoid any loss of business caused by technical issues with this equipment. The Field Service Engineer is Ranpak’s ambassador at customers.

Main tasks

  • Setup, maintain and execute maintenance program at (direct) customers.

  • Analyze maintenance data and initiate follow up actions if needed.

  • Log maintenance data in SAP.

  • To plan, organize and give technical training to distributors, customers and 3PSP.

  • Provide technical support to Ranpak Sales team during customer visits.

  • Installation of converters and Pack Space Excellence (PSE) integrations.

  • To plan, organize and give technical training to representatives of Ranpak, distributors, customers and 3PSP.

  • Report on regular basis all relevant information to the Service Manager;

  • Actively participate and support improvement programs, new developments, quality issues and other machine related issues;

  • Act as a backup for the Technical Service Engineers:

  • Coordinate all technical issues at distributors, customers and 3PS;

  • To give problem solving assistance by phone or email to technical or commercial representatives of Ranpak, distributors, customers or 3PS;

  • Analyze incoming technical complaints, initiate appropriate actions and follow up the status of the complaints and actions;

Direct reports

  • None

Requirements

  • MBO level mechanical and/or electrical engineering

  • Preferably knowledge of software and PLC programming

  • Able to work independently as well as in a team

  • No 9 – 5 mentality

  • Customer focused, hands-on and service minded (can do attitude)

  • Pragmatic, pro-active, analytic, flexible and stress resistant.

  • Strong communication skills

  • Driver’s license B

  • Willing to travel on a regular basis

  • Fluent in Dutch and English language. Preferably also German and/or French.

  • Preferably experienced in servicing packaging machines

  • Experience with MS Office & SAP

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