Job Information
Aston Carter Bilingual Front Desk Representative in Eugene, Oregon
Job Title: Bilingual Representative
Job Description
We are seeking a bilingual representative who will be responsible for sitting at the front desk, answering customer questions on the phone and in person. The role involves providing customer order support and product/business information for all customers. This position acts as a business representative for the distribution channel, ensuring quality customer service and order support.
Responsibilities
Answer customer questions on the phone and in person.
Provide customer order support and product/business information.
Act as a business representative for the distribution channel.
Process orders using Oracle.
Process and review dealer orders and requests, as well as system-generated acknowledgements and orders.
Communicate professionally with customers and internal customers regarding product and business issues.
Support the order fulfillment process by working extensively with outside sales representatives, product personnel, customer service, credit, and delivery teams.
Maintain pricing and run sales reports.
Essential Skills
Bilingual in Spanish and English.
Customer service experience.
Proficiency in Microsoft Office, including Excel and Outlook.
Ability to multitask and handle high-stress situations.
Experience with inside sales/order processing.
Ability to learn product knowledge.
Basic math skills.
Additional Skills & Qualifications
Experience in outbound sales and calls.
Knowledge of the manufacturing industry.
Experience in invoice processing, product knowledge, logistics, distribution, purchasing, outside sales, inventory control, cycle counts, scheduling, and service.
Great attention to detail.
Ability to learn new software easily.
Work Environment
This position will take place in an office next to the warehouse. The office is smaller, and the person will be working right by the front counter with a team of 2-3 in the front office. The work hours are Monday to Friday from 7am to 4:30pm. The dress code is business casual. The company offers a close-knit team environment with support and training. There are opportunities for growth or movement within the company, and employees can participate in various promotions and competitions.
Pay and Benefits
The pay range for this position is $19.00 - $19.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Eugene,OR.
Application Deadline
This position will be accepting applications until Dec 31, 2024.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.