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Hatch Service Desk Technician - Essen in Essen, Germany
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Date:Apr 24, 2024
Location: Essen, North Rhine, DE
Company: Hatch
Requisition ID: 91790
Job Category: Information Technology
Location: Essen, North Rhine, Germany
Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining (https://www.hatch.com/Projects/Metals-And-Minerals) ,energy (https://www.hatch.com/Projects/Energy) , andinfrastructure (http://bit.ly/HatchProjectsInfrastructure) , our10,000 colleagues (http://bit.ly/3l3V1N3) in150 countries (https://bit.ly/2TTgBIl) tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.
As the successful candidate, you will:
Provide IT technical assistance and guidance in day to day business operations
Function as part of the global IT team providing local and remote IT support for the business
Respond to enquiries and ensure internal service level agreements are maintained
Work with the team to maintain formal procedures and policies for consistency and increased productivity
You bring to the role:
You will have at least completed training in the field of IT (IT system integrator, IT clerk) or comparable, be a team player with excellent oral and written communication skills, proficiency in English, along with strong analytical skills and troubleshooting methods.
Common tasks performed in this role include but are not limited to:
Managing the breakdown, relocation and set-up of workstation IT equipment
Deploying and supporting operating system images and various software to computers locally and remotely
Supporting meeting room audio visual equipment
Administering user accounts on various systems
Troubleshooting end user IT equipment
Experience working with the below technologies is highly regarded:
Microsoft Windows 10/11
Microsoft Office 365 environment including Microsoft Teams
Microsoft Entra
Active Directory
Zendesk or equivalent service management software
Why join us?
Work withgreat people (https://bit.ly/36124ja) to make a difference
Collaborate on excitingprojects (http://bit.ly/HatchProjects) to develop innovative solutions
Top employer (https://bit.ly/3p39hIa)
What we offer you?
Flexible work environment
Long term career development
Think globally, work locally
Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.
We're committed to fostering a workforce that reflects thediversity (http://bit.ly/2JuRZAT) of thecommunities (https://bit.ly/2kx24hB) in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.
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