Job Information
Dish Network ITOC Technician in ENGLEWOOD, Colorado
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The IT Operations Center Technician will take part in maintenance events and monitor the enterprise, respond to alerts, troubleshoot the issue, follow through to resolution, and assist with Incident Management. The IT Operations Center Technician will provide Tier 0 & Tier 1 support for server and network environments including but not limited to routers/switches, circuit availability, vendor escalations, Windows/Unix support, AWS, and batch processing. This is a 100% on-site position located at 9601 S Meridian Blvd, Englewood, Colorado 80112.
Key Responsibilities:
Thoroughly and accurately understand alerts/issues and follow through resolution
Provide a single point of contact duties for high-risk & service impacting events
Open and refer trouble tickets to the appropriate level of support
Escalate network problems both internally and externally
Answer and manager triage hotline during off hours. Determine severity level and execute standard escalation procedure
Assist ITSD Service desk during off hours with Tier 1 support tasks, i.e. reset passwords
Strong communication skills with the ability to multitask and prioritize
Schedule - Thurs-Sat + alternating Weds 7am-7pm (365 coverage)
Essential job duties and responsibilities include the following. Other duties may be assigned.
Skills, Experience and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience:
- A Bachelor’s Degree in Computer Science, MIS, or equivalent preferred plus 6 (six) months to 2 (two) years of experience working in a Network Operations Center or related support role required
Skills and Qualifications:
Basic knowledge in Windows/Unix server platforms Experience in infrastructure monitoring and management tools
Base knowledge in networking and system connectivity
Excellent communication and attention to detail skills, with an eagerness to provide outstanding customer service to both internal and external clients
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute, ratio and percent and to draw and interpret graphs
Ability to define and analyze problems, collect data, establish facts and draw valid conclusions
Ability to analyze an extensive variety of technical instructions in mathematical, written or diagram form and deal with several abstract and concrete variables
Salary Ranges
Compensation: $15.91/Hour - $30.00/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.