Job Information
United Initiators, Inc. IT Support Specialist in Elyria, Ohio
Are you ready to play a crucial role in keeping our IT systems running smoothly? Our IT Support Specialist position is an excellent opportunity for those who are passionate about technology and eager to provide top-notch support. Based in Elyria, OH, this role is perfect for someone looking to build a career in IT with a supportive and growth-oriented team.
Main Focus:
Be the 1st level contact and support for IT needs.
Accountabilities:
- Support systems and hardware and stay up to date with current technologies and trends.
- Provide effective onsite IT support and communication to all users.
Help maximize system uptime, functionality, and efficiency to meet requirements of the organization.
Responsibilities:
- Help Desk Support: Respond promptly to IT support requests through a ticketing system from internal employees, providing first-level technical assistance with hardware, software, and network issues.
- Troubleshooting: Diagnose and resolve technical problems related to computer systems, hardware, software, and network connectivity in a timely and efficient manner, ensuring minimal downtime and disruption to business operations.
- Hardware and Software Maintenance: Assist with the installation, configuration, and maintenance of desktops, laptops, printers, and other peripherals. Install, update, and troubleshoot software applications as necessary.
- User Account Management: Create and manage user accounts, email addresses, and access permissions in accordance with company policies and security best practices.
- Network Support: Assist in troubleshooting network connectivity issues, including wired and wireless networks. Collaborate with the network team to identify and resolve network-related problems.
- Documentation: Maintain accurate and up-to-date documentation for IT systems, procedures, and user guides to ensure knowledge sharing and facilitate future troubleshooting.
- Training and Support: Conduct training sessions or provide instructional materials to help users better understand technology and software tools, improving overall user proficiency.
- Escalation and Collaboration: Escalate complex technical issues to higher-level support teams or vendors while maintaining effective communication with end-users throughout the resolution process.
- Hardware/Software Procurement: Assist with the procurement process for IT equipment and software, ensuring timely delivery and compliance with budget guidelines.
Continuous Improvement: Identify opportunities for process and system enhancements, suggesting improvements to optimize efficiency and user experience.
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