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Patten CAT Shop Supervisor in Elmhurst, Illinois

Working Hours/Days

M F 6:30 to 4:00 PM or as required

Overview

POSITION SUMMARY:

Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. He/she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.

Basic Duties

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

  • The supervisor is responsible for all service activity in his/her assigned repairing branch shop

  • Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork

  • Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability

  • Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy

  • Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency

  • Manage service, repair and reconditioning of machines and components.

  • Manage shop service customer communications and instill deep customer loyalty.

  • Manage the work order process from opening jobs through job invoicing

  • Develop quotes for complex jobs and quote approvals

  • Consistently enforce work rules and company policies

  • Effectively manage all Work In Progress (WIP)

  • Conduct semi-annual performance reviews for all direct reports

  • Ensure operations conform to industry and company performance metrics and benchmarks

  • Occasionally participate in sales calls with Sales Reps.

  • Perform all safety inspections on field vehicles and current employee safety programs.

SUPERVISORY RESPONSIBILITIES:Direct reports to include all shop technicians, apprentices and helpers reporting to him / her. and any admin personnel assigned to his/her area.

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

  • Associates degree preferred with minimum of two years management experience in construction equipment service and repair

  • Experience as an Equipment Manager or Service Manager or 7 plus year Technician.

  • Advanced user of all Microsoft Office products to include Excel a plus

  • Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plus

  • Working knowledge of DSI dispatch system a plus

Skills and Abilities:

  • Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.

  • Exceptional communication, management, leadership and interpersonal skills

  • Working knowledge of OSHA and EPA regulations as they relate to the industry

Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Place corresponding letter next to each category. “C” Constantly (6-8 hrs/day)

“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.

o

Climbing

o

Stooping

o

Kneeling

o

Crouching

na

Crawling

o

Reaching

f

Standing

f

Sitting

f

Walking

o

Grasping

o

Repetitive Motion

f

Keyboarding

na

Pulling

o

Lifting

na

Pushing

o

Up to 25 lbs.

o

Up to 25 lbs.

o

Up to 25 lbs.

Na

26-50 lbs.

Na

26-50 lbs.

Na

26-50 lbs.

Na

Over 50 lbs

na

Over 50 lbs.

na

Over 50 lbs.

Subject to both inside and outside conditions

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Req No.2020-3584

CategoryManagement

LocationUS-IL-Elmhurst

Additional LocationsUS-IL-East Dundee

TypeRegular Full-Time

Union or Non-UnionNon-Union

DivisionHeavy

CompanyAltorfer Industries Inc.

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