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Robert Half IT Support in Ellicott City, Maryland

Description

We are seeking a dedicated and customer-oriented Windows IT Support professional to join our team. This position will be responsible for providing technical support to end users, troubleshooting IT issues, and ensuring the smooth operation of our Windows-based network infrastructure. As an IT support specialist, you will play a crucial role in maintaining user productivity and satisfaction.

Responsibilities

Provide technical support to end users via phone, email, or chat

Diagnose and resolve hardware and software problems related to Windows-based systems

Escalate complex issues to senior IT personnel when necessary

Document troubleshooting procedures and maintain detailed records of resolved issues

Collaborate with other IT professionals to maintain system configurations

Proactively identify and address potential IT issues before they impact users

Stay up-to-date with the latest Windows technologies and best practices

Requirements

Qualifications

High school diploma or equivalent

Experience in Windows IT support or a related field

Proven ability to follow instructions and troubleshoot IT issues

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Strong problem-solving and analytical skills

Proficient in Microsoft Windows operating systems

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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