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JPMorgan Chase Fraud Team Leader in Elgin, Illinois

Our Fraud Supervisor ensures our customers receive the best fraud detection and protection in the industry. This team is comprised of four major business functions:

  • Fraud Plastics, which handles all credit card and debit card transactions

  • Retail Fraud Prevention, which handles fraud decisioning based upon tool utilization and analysis for Electronic Money Movement, Deposit/Check Review, New Account Screening, Kite, Inclearing, and Fraud Hotline

  • Card Disputes & Recovery is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud-related transactions on Chase credit cards

  • Retail Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business. The function decisions claims for payment or denial according to federally regulated guidelines

We're looking for individuals with a passion for managing a team and the following skills:

Leadership Skills:

  • Develop and lead team of Specialists

  • Lead by example and coach on key behaviors to drive results

  • Responsible for performance management

  • Select and retain talent

  • Identify ways to support inclusion and diversity

Customer Focus

  • Resolve employee and escalated customer problems and inquires

  • Operates with urgency and meet deadlines

Communication Skills

  • Communicate both verbally and written

  • Ability to influence internal and external business partners

  • Relationship management

Problem Solving Skills

  • Ability to delegate tasks

  • Conflict resolution skills

  • Prioritize diverse workloads

Analytical Skills

  • Participates in execution of strategy

  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities

  • Required to abide by all applicable regulatory and department practices and procedures

  • Drive risk and control initiatives

Computer Skills

  • Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools

  • Fluency in Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They're able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

Qualifications:

  • Minimum of two years management experience strongly preferred

  • Must be willing to work in an environment that requires phone-based customer interaction

  • Advanced proficiency with computer functions with MS Office Suite strongly preferred

  • High School Diploma or equivalent required, Bachelor's degree preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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