Robert Half REMOTE Technical Support and Customer Care Specialist in El Segundo, California
Location: US-CA-El Segundo
Overview: An intricate knowledge of the relationship between software and background processes of operating systems is a MUST!
Our Technical Support Representative roles call for individuals who are able to maintain the fine balance between technical troubleshooting and customer relationship building required to find an innovative way to solve an old problem. Simply put, we are a call center that helps our customers when our software doesn’t perform correctly. If you are a technical tinkerer, this is the job for you. The roles start in an 'Introductory' (temporary to hire) capacity.
This is not your typical customer service job, and Stamps.com is no typical company!
Stamps.com is a company you can grow with. The Technical Support Representative assists external customers of Stamps.com products and services by answering questions and solving technical hardware and software related issues. This role requires a mix of technical support and customer service skills to be successful.
The Customer Care Department has a mission critical task in not only meeting our customer’s needs, but doing so in the most professional and friendly manner possible. We are the mailing and shipping experts within our company and within our industry. We take extraordinary care of our customers by solving their challenges efficiently and accurately. We share customer insights throughout the organization and help drive positive and meaningful changes.
Handling approximately 15-25 telephone calls per day providing troubleshooting technical support to customers' software issues such as:
Internet & network connectivity
Meet Key Performance Indicators (KPI’s) such as Average Handle Time (AHT), Customer Satisfaction (CSAT) and other departmental standards of performance and metrics.
Assist customers with Stamps.com account issues, online store orders, USPS-related inquiries/questions/concerns, as needed.
Minimum of one (1) year experience in a customer support / technical support call center capacity.
Proficient with Windows Operating Systems (XP, Vista, 7, 8, and 10)
Experience working in a call center / technical support environment
Bilingual (English/Spanish) skills are a plus
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.