Job Information
ADP Senior Learning Consultant ESI GlobalView in El Paso, Texas
ADP is hiring a Senior Learning Consultant ESI GlobalView.
Are you empathic to client needs, the people on your team, and internal partners to drive success?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
In this role, you will deliver engaging instructor-led training using ADP delivery standards in virtual, on-site, or hybrid classrooms while applying adult learning theory. You will facilitate sessions on the technical features and functional aspects of solutions as well as role specific skills and knowledge to enable the effective use of systems, tools, and processes by learners. And in this role, you will provide associates the abiltiy to do their jobs and ensure clients are prepared for their initial and on-going utilization of the multiple-product offerings, features, and support services at ADP.
Your day to day, as a Learning Consultant will have a primary focus on conducting training for associates or clients. You may find you have opportunities to work on specific program delivery from new hire to special project roll-outs. You may also provide input to the instructional design team for enhancements and updates to existing training curriculum and may participate in the instructional development process by testing/editing materials and by providing feedback regarding class flow, hands-on exercises, and knowledge checks. In addition, you will have opportunities to provide consultative input, using a big picture view of client and associate needs/gaps in relation to task focus and completion. In addition, you may also be asked to conduct field observations and participate in field activities such as: side-by-side calls and roundtables to drive associate engagement and ensure content remains revelant, updated, and effective.
In this role, you will have an opportunity to use your strong facilitation skills that will help you in having a major impact for our associate and client learners. You will grow in functional knowledge of ADP products and processes. Through consulting with learners and partners, you will grow in your ability to have direct, effective impact.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
WHAT YOU'LL DO: Responsibilities
Here's what you can expect on a typical day:
Delivery: Deliver functional, technical, and/or skills training to associates and clients. This may include new hire orientation and/or any rotational associate training, and all product curricula, enhancement product curricula, and associated process and soft skill training because of a new system release, a new job tool or process, as well as role specific process changes. Apply adult learning theory and facilitation techniques to manage group and individual dynamics and learning styles to ensure the success of each learner. Respond to participant questions and elaborate on training content using knowledge of products, business processes, and roles and responsibilities. Deliver core orientation and service skills training programs in addition to product training.
Effectiveness: Consults with instructional designers on curricula effectiveness and makes recommendations on changes to existing classes and the development of new classes to enhance associate performance and client experience. Identify opportunities to integrate curriculum among products as well as opportunities to blend curriculum among products as well as opportunities to blend curriculum to enhance scalability and operational efficiencies.
Functional Knowledge: Keep up-to-date and proficient on products and processes used by Enterprise Learning to facilitate training (i.e., Virtual training tools), prep the classroom, (i.e., Desktop imaging/cleanup tools) and enroll and track course enrollment (i.e., Learning Management System). Keep up-to-date and proficient on ADP's products and services. Maintain all relevant certifications to products and services. Keep abreast of the latest industry trends regarding service skills, communications skills, and facilitation skills .
Consulting: Understand associate performance goals and consult with associates on how to best apply tools and processes to perform their roles efficiently and effectively. May provide feedback to participants’ managers, the Learning Business Partner, or Enterprise Learning leadership on skill gaps that exist within the business group or job function and recommend solutions for bridging gaps.
Where applicable, understand client business needs and consult with clients on how to best utilize products and services to meet the business need. This includes a thorough understanding of technical best practices to optimize the system performance.
Coach/Mentor: Coach and mentor team members.
Administrative: Perform administrative responsibilities such as Learning Management System tasks, class survey distribution, completion of monthly status reports, and time tracking responsibilities.
TO SUCCEED IN THIS ROLE: Required Qualifications
5 - 8 years’ experience in training, service, implementation or equivalent knowledge/experience with ADP GlobalView Payroll Solution.
A college degree is not required but could set you apart. What's more important is having the skills and experience to do the job. You will need:
Experience in training, service, implementation, or equivalent knowledge/experience with pertinent HCM products/solutions.
Experience processing/supporting payroll processing or in a customer facing service role.
Experience developing and delivering engaging instructor led technical or skills training.
Ability to manage multiple projects and priorities while maintaining a focus on service excellence.
Proven experience identifying and leading change/process improvement within previous roles.
BONUS POINTS FOR THESE: Preferred Qualifications
Degree in Education, Instructional Design, Human Resources.
Certification such as CPP, PHR, or FPC.
Knowledge of Cognition, adult learning, instructional design, and delivery theories.
Experience using Webex or other virtual delivery tools.
Aptitude to quickly pick up and learn new content and skills.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our business resource groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply now!
#LI-KD1
#LI-Hybrid
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.