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Job Information
SOS International LLC Operations Manager in El Paso, Texas
Overview
SOS International, LLC (SOSi) is seeking an Operations Manager in El Paso, TX. The Operations Manager (OM) is a senior role reporting to the Program Manager working very closely with the customer (government and prime contractor), Operations, Quality, Finance, and other Corporate and Business Unit level functional staffs. The OM develops and integrates capabilities in support of a US Customs and Border Protection (CBP) contract. The OM serves as the leader in the design and development, deployment, operations support, and sustainment of CBP medical staffing solutions at multiple work sites in Texas and New Mexico as directed by the Program Manager. The OM also serves as the SOSi Site Lead for personnel administration and operations support responsibilities.
In conjunction with the Program Manager (PM), the OM combines understanding of CBP operations and organization to enable the deployment of a qualified, effective medical staff solution at CBP ports of entry (POE).
Essential Job Duties
Support the Program in developing and deploying program capabilities that contribute to the achievement of business, program, and contract objectives
Provide critical management and resourcing in support of medical services at CBP POEs.
Facilitate workflow of the Program across Recruit, Hire, Vet (e.g., CBP SSBI/SF-86 process), Onboard, Train, Employ, and Retain processes, procedures and protocols; develop supporting user manuals and assist in overall documentation of key initiatives
Ability to coordinate directly 24/7 with Prime Contractor and local CBP Sector/Station management to facilitate successful transition, execution, and sustainment of program operations and activities
Coordinate directly with Corporate, Business Unit, and Customer support functions to ensure the program staff have access to tools and applications to perform their assigned tasks
Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes and organizational departments
Perform administrative tasks as required to achieve assigned duties and responsibilities
Plan, coordinate and implement initiatives and projects as assigned by the Program Manager (both the SOSi PM and the prime contractor’s PM, as applicable); coordinate priority continuous improvement, optimization and innovation initiatives as directed
Prepare reports and contract deliverable inputs
Minimum Requirements
Associate degree; Bachelor’s Degree desirable
Minimum of eight years of Operations or Operations Support experience
Knowledge of CBP operating procedures
Knowledge of contract medical services support
Minimum of five years managerial experience
Strong customer relationship and management experience and competencies
Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software)
Experience working in a Government Contractor environment
Willingness to work in a “hands-on” role and to multi-task, in a high-energy, deadline-oriented workplace
Able to adapt to shifting priorities and work extended hours to include weekends if required
Must be high-energy, flexible, work well with teams, and able to find creative solutions
Bilingual English-Spanish preferred
Work Environment
Local/Non-Local travel will be required