Job Information
SOS International LLC Operations Coordinator in El Paso, Texas
Overview
* This position is contingent upon contract award *
SOSi is seeking an Operations Coordinator to join our team in El Paso, Texas. In this role you will complete the tasks within the area of Operations Management (specifically the Order-to-Fulfill (O2F) process) for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.
Essential Job Duties
Procures language interpreter services from qualified interpreters to fulfill the customer’s operational requirements as stated in work orders and task orders supporting the prime contract
Completes all activities within the Order-to-Fulfill business process.
Utilizes multiple program databases as part of the O2F process and update information pursuant to work order specifications.
Monitors operational requirements throughout the day ensuring any work order cancellation, modification, and/or addition are captured and acted upon accordingly
Ensures the procurement activity for the work order is completed in accordance with the company procurement manual and contractual requirements.
Communicates with multiple internal (program, corporate) and external (customer, interpreters) stakeholders to identify requirements and allocate appropriate resources
Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines
Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value
Performs other duties as assigned by the Supervisors and/or Operations Manager
Minimum Requirements
Bachelor’s degree desired, but not essential
Minimum of two years of related administrative/coordination experience supporting a language services or other relatable program
Must be able to effectively communicate through oral and written communication with customers, management and other coworkers
Must be high-energy, flexible, work well with teams, and able to find creative solutions
Preferred Qualifications
Additional language skills and court interpretation experience is a plus
Strong computer skills preferred (Microsoft Office, Word, Outlook, PowerPoint, and Office Software a must)
Work Environment
Normal office working conditions
Requires periods of non-traditional hours including consecutive nights or weekends when necessary
Approximate amount of travel time for the position is less than 5%