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General Dynamics Information Technology National Assistance Center Contact Center Supervisor (Temp) in El Paso, Texas

Req ID: RQ175245

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: Customer Service

Skills:

Customer Service,Data Entry,Employee Supervision

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

General Dynamics Information Technology is providing critical support for citizens in our communities. We have opportunities for Customer Service Supervisors to support a team of contact center professionals as they provide citizens with vital information and assistance.

As a Customer Service Supervisor at General Dynamics, you will develop and hone your leadership skills as you:

  • Model high ethical and professional conduct

  • Lead a team of call center representatives using proven coaching methods

  • Maintain focus on client and operational goals while ensuring customer satisfaction

  • Provide administrative support to assist with the management of day-to-day operations

  • Identify business risks and opportunities through the analysis of information and results

  • Promote positive work culture among team

  • Set and achieve operational goals

  • Continuously measure and evaluate processes

  • Work to deliver continuous efficiencies and cost savings

  • Drive best practice standards

  • Develop presentations for client and leadership as needed

  • Identify performance gaps and implement continuous service improvement

  • Ensure high level of quality through monitoring and management

  • Create, update, and maintain reporting as needed

QUALIFICATIONS:

You MUST HAVE:

  • A High School Diploma; AND

  • Five or more years of experience managing teams of five or more direct reports

  • Five or more years of experience working with organizational functions and personnel

  • Five or more years of experience working with call center software and programs

  • Access to 10 Mbps of download speed and 1 Mbps of upload speed ofdedicated internet bandwidth (Satellite provided Internet Service will not qualify)

  • Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractions

  • Flexible availability and willingness to work any shift as program operates 24/7

  • Residency within a 60-mile radius of following locations: El Paso (Texas residency required), Bossier City (Louisiana residency required), New Orleans (Louisiana residency required), Natchitoches (Louisiana residency required), Barbourville or Rensselaer

  • US Citizenship

Even BETTER if you have:

  • Bachelor’s degree in business or a related field

  • Call Center Management experience HIGHLY preferred

  • Excellent business and analytical problem solving skills

  • Strong communication skills

  • Ability to work independently

T his position is not yet funded

WORK ENVIRONMENT:

  • Hybrid - Employees may be asked to work a minimum of Two (2) days onsite per month.

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The likely salary range for this position is $45,698 - $76,336. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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