Job Information
GE Healthcare Install Cart Implementation Specialist in El Paso, Texas
Job Description Summary
As the Implementation Specialist, you will use your technical knowledge to install, monitor, and customize clients' systems for the patient care infrastructure portfolio after an initial purchase of hardware or software. This role is based in El Paso to preconfigure devices prior to hospital delivery within our monitoring and patient care infrastructure portfolio includes patient monitoring, telemetry, Carescape network, Carescape Gateway, etc.
Job Description
Responsibilities :
Work performed is in El Paso, TX.
Collaborate and partner with Project Manager and Field Engineer to test, validate and preconfigure devices prior to arrival onsite.
Use technical knowledge to customize clients' solution after an initial purchase of hardware or software.
Function as co-lead; develop and maintain strong relationships and frequent communications with project managers and field engineers to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
Mentoring and coaching local FE with accelerated learning thru the Install Cart program.
Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, and technical project plans.
Manage vendor services as needed.
Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
Supports engineering new product releases.
Support process improvement and lean initiatives to improve and grow install cart program.
Expected travel minimum 50%
Qualifications :
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment or networking solutions.
Experience with Web applications as well as Microsoft suite of products.
Must live in El Paso, TX and work on-site
Desired Qualifications:
4+ years of experience in installing and configuring network equipment
1+ year of demonstrated leadership experience
Demonstrated experience implementing disaster recovery procedures
Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
5+ years of experience in IT
Certified in CompTIA Network+, CCNA, or CCWA
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Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No