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Sycuan Hotel Housekeeping Dispatcher in El Cajon, California

Hotel Housekeeping Dispatcher

Casino, 5485 Casino Way, El Cajon, California, United States of America Req #12695

Thursday, September 22, 2022

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of peopleā€¦a Tribe living together, farming, hunting and fishing to survive.Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Dispatchers Job Purpose:

Supports Housekeeping department by coordinating and monitoring staff and hotel room availability

Dispatchers Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time).

  • Coordinates and monitors hotel room availability by verifying room status with hotel housekeeping team, updating status in the database, notifying management team of any discrepancies, and collaborating with the hotel front desk and hotel housekeeping to resolve room status discrepancies.

  • Provides superior guest service by answering guest request calls and tickets quickly and ensuring any problems or issues in the hotel rooms are reported to the correct department and resolved in a timely manner

  • Provides clerical support by creating room status reports, tracking department attendance, providing reports to the Hotel Executive Housekeeper, and performing other administrative duties as needed.

    Dispatchers Job Specifications:

    Education and Experience:


  • High School Diploma or G.E.D.

  • 6 months of hotel status board operator or equivalent experience


  • Experience with HotSOS and/or Infor HMS system

    Dispatchers Skills and Knowledge:


  • Ability to communicate and interact effectively with guests and team members

  • Working knowledge of Microsoft Excel, Word, Outlook

  • Ability to communicate effectively in the English language

  • Ability to prioritize and perform multiple tasks and assignments

  • Ability to enter data in the computer database

  • Ability to document and complete office forms

  • Ability to maintain filing systems

  • Ability to perform simple mathematical calculations

  • Ability to create reports in spreadsheet applications

  • Ability to appear for work on time

  • Ability to maintain professionalism and composure

  • Ability to understand and follow verbal directives and written directions

  • Ability to accept constructive criticism

  • Ability to maintain confidentiality


  • Proficiency in Microsoft Excel, Word, Outlook

  • Multi-lingual

    Supervisory/Managerial Accountability:

    Direct: None

    Indirect: None

    If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

    Other details

  • Pay Type Hourly

    Apply Now

  • Casino, 5485 Casino Way, El Cajon, California, United States of America